Mercedes-Benz of Bellevue - Service Center

The service manager and department provided outstanding customer service. They also communicated Throughout the entire time my car was in the service department and there was no surprises. customer service. They also communicated Throughout the entire time my car was in the service department and there was no surprises. More

Chris was very helpful and courteous. He got my car done fast and kept me updated on the service. He got my car done fast and kept me updated on the service. More

Justin was very helpful. Communication was excellent. My car was serviced professionally and was ready when promised. Communication was excellent. My car was serviced professionally and was ready when promised. More

Great team and great customer service. I am glad I went with Mercedes. Thank you team for your help I am glad I went with Mercedes. Thank you team for your help More

Time it would take and cost estimate we’re accurate which was much appreciated. Service person was very courteous. was much appreciated. Service person was very courteous. More

Mercedes-Benz of Bellevue always delivers top notch service. KUDOS to Jerome,Justin and Tony service. KUDOS to Jerome,Justin and Tony More

Helpful, informative and communicative. The road side emergency technician was quick and solved my problem! The road side emergency technician was quick and solved my problem! More

The service was great. They even finished the job before promising time. Staff are friendly and professional. They even finished the job before promising time. Staff are friendly and professional. More

Very disappointed. .. I have been a customer of this location for 23 years and have always enjoyed my experience until recently. About two years ago I took my G-Wagon .. I have been a customer of this location for 23 years and have always enjoyed my experience until recently. About two years ago I took my G-Wagon in for some vibration issues and while it was getting serviced, the technicians managed to put some small dents on the two front fenders. I wash and detail my own vehicles so I know exactly when the dents appeared. Nearly two years passed when I decided to take the car to a professional detail shop and they noted the dents prior to getting started. It reminded me that I never took it up with the service manager at the time, and decided to (well after the fact and not your normal circumstances, two years later, I agree). It simply fell off my radar because I rarely drive the vehicle. When I reached out to the service advisor, I was told a manager would be in touch with me. Long-story-short... The manager declined my request to have the dents repaired and after making a stink about it, Eric Gordon (service manager) sent me to a paint-less dent removal company Mercedes of Bellevue works with exclusively (Same Day Dent Repairs). When I arrived at Same Day, I was told the job would be quite extensive and they would circle back with Eric at Mercedes and get back with me. Nobody reached out of course, so I emailed Eric to find out what was going on. His response was that Same Day Dent Removal didn't think the dents on my fenders could have been caused by the Mercedes tech's. I was extremely curious how Same Day had the ability to determine how dents are created. It seems Mercedes of Bellevue is clearly avoiding liability, choosing corporate profits over long standing customer relationships and customer service. Very sad to say goodbye to this business and the employees that have been there as long as I have been a customer. More

Great service helping to keep my old car in good shape to run for many thousands more miles. run for many thousands more miles. More