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Mercedes-Benz of Bellevue - Service Center
Bellevue, WA
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Mercedes-Benz of Bellevue - Service Center
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July 13, 2022
They are outstanding! Matthew Morgan was our advisor and he was on the ball! From drop off to pickup the process was effortless! Matthew Morgan was our advisor and he was on the ball! From drop off to pickup the process was effortless! More
by Fauxheidi521
Employees Worked With
Matthew Morgan, Jerome and a young girl at service desk as well as a young guy at pickup
July 13, 2022
Dealership scheduling for the service was easy and timely. Jared, my advisor, explained the details, expectations and followed through. Excellent transaction. Dealership itself is very nice with frien timely. Jared, my advisor, explained the details, expectations and followed through. Excellent transaction. Dealership itself is very nice with friendly people and is clean. More
by Stephen L
Employees Worked With
Jared
July 08, 2022
My service consultant - Jacob provides the excellent job and friendly - helped me to solve all questions and problems which I concerned. Great experience ! and friendly - helped me to solve all questions and problems which I concerned. Great experience ! More
by Nhi Sy
Employees Worked With
Jacob Lawler
July 08, 2022
Our Service Advisor (S. O.) is very good to work with; courteous, communicates well, coordinates completion and pick up times. This dealer’s Service Department appears to O.) is very good to work with; courteous, communicates well, coordinates completion and pick up times. This dealer’s Service Department appears to be overbooked and overworked for the personnel count. On my last service appointment customers attempting to leave their vehicles were backed up for as much as 30 minutes. The work performed was done per the service plan and the vehicle ready for pick up at the projected time. More
by maritimejack
Employees Worked With
Sarah Quinonez
June 29, 2022
I was traveling away from home and got two flat tires in two days. David R., Greg, and Jesus G. we’re all so kind, compassionate, and helpful. They helped to figure out why my tire pressure light was on, an two days. David R., Greg, and Jesus G. we’re all so kind, compassionate, and helpful. They helped to figure out why my tire pressure light was on, and efficiently worked to resolve the issue. More
by E
Employees Worked With
Jesus Guerrero, David Romanyuk, Greg
June 20, 2022
Easy appointment scheduling. Fast service. Friendly staff. Justin Purdy was a pleasure to work with and kept me informed. Thank you! Fast service. Friendly staff. Justin Purdy was a pleasure to work with and kept me informed. Thank you! More
by tellison
Employees Worked With
Justin Purdy
June 18, 2022
$10,000 service and no vacuum cleaner? I know my Mercedes’ is 25 years old but please do not give me the phone number of a guy over East who I can call to have him build me a new antenna I know my Mercedes’ is 25 years old but please do not give me the phone number of a guy over East who I can call to have him build me a new antenna motor (??) YOU call him and arrange and order it. You installed an antenna that was not connected and wrong fitting so use goop instead plus could not use any car wash as antenna sticking up only??? I bring my car to you to fix ( ??) not get phone numbers for a “Guy” otherwise the mechanics did a super job and car feels like the day I bought it back in 1997 “Brand New with 300,000 miles on her. The vacuum and antenna issues just put a bad taste in one’s mouth after dropping $10k for a service which is exactly about what the car is worth ????? More
by Breffni
Employees Worked With
Justin
June 16, 2022
Service advisor Wayne Thiessen is great to work with, he arranged a Lyft for me to get home when a courtesy car was not available. Great customer service and clear communication throughout the process. arranged a Lyft for me to get home when a courtesy car was not available. Great customer service and clear communication throughout the process. More
by Donnie
Employees Worked With
Wayne Thiessen
June 08, 2022
Was very helpful to resolve my issues in s timely manner. Was responsive while car was in shop with text messages to coordinate next steps. Clean and spacious. Was responsive while car was in shop with text messages to coordinate next steps. Clean and spacious. More
by PK
Employees Worked With
Justin
