Mercedes-Benz of Bellevue - Service Center

Service group at dealership is first rate. Our service advisor, Wayne Thiessen, is always helpful, knowledgeable, and committed to giving us top notch service. He has gone out of his way on Our service advisor, Wayne Thiessen, is always helpful, knowledgeable, and committed to giving us top notch service. He has gone out of his way on several occasions to make sure that our service is thorough. We originally were working with another Mercedes dealership in the Portland area (where we leased our vehicle) to help us with our air conditioning system, which has been failing about every 4-6 months due to repeated leaks in the system lines. This problem has continued since we moved to the Seattle area. Wayne has made every effort to resolve this situation -- he has isolated the problem, and repaired it, and we are hopeful that the A/C system failures are now fully behind us. In any event, we are extremely pleased with the service and responsiveness that we have received at Mercedes-Benz of Bellevue. More

long hold time to get an appointment, long wait at checkin time. no prompt communication about the update checkin time. no prompt communication about the update More

Roman is Awesome. Professional and courteous. Appreciated the experience. Thank you very much . Mercedes benz 😎 Professional and courteous. Appreciated the experience. Thank you very much . Mercedes benz 😎 More

Justin and Erik really are the only one made me to go to this dealership. Thanks Erik for listening to my voice. I hope in the future u can change all staffs to become like Justin! this dealership. Thanks Erik for listening to my voice. I hope in the future u can change all staffs to become like Justin! More

I have been a customer of Barrier Motors and Autonation Mercedes for many years. Have owned 5 Mercedes and many Volvos/Saabs. My current MB service advisor is Wayne Thiessen, whom I've known for few dec Mercedes for many years. Have owned 5 Mercedes and many Volvos/Saabs. My current MB service advisor is Wayne Thiessen, whom I've known for few decades. Wayne knows the vehicles inside and out, and gives personalized service each time. What a relief to talk to someone who cares so much...in these troubled times.. Two predecessors, Ed Brown, and Chad Dobbs, were also superior techs and communicators at this dealership. Thanks so much for hiring and keeping employees like these great people !!! Tom Wilder Jr Bellevue More

Cheap plastic handbrake release handle broke on 9 year old car. Repair completed in reasonable time within quoted estimate. old car. Repair completed in reasonable time within quoted estimate. More

Service representative was dry quick to identify my vehicles issue and kept me informed on progress of the work. vehicles issue and kept me informed on progress of the work. More

Mercedes Benz of Bellevue has great staff. I just took my car for its annual service and I had a great experience. Jesus Guerrero was in charge of my car; he was very supportive and answered a I just took my car for its annual service and I had a great experience. Jesus Guerrero was in charge of my car; he was very supportive and answered all my questions. Maintenance was fast and very professional. If you ever go there asks for Jesus! More

One thing I liked better about Barrier was they had a truck that would come and pick the car up to take it to the shop if it wouldn't run. Otherwise I think Mercedes-Benz of Bellevue is an improvement in truck that would come and pick the car up to take it to the shop if it wouldn't run. Otherwise I think Mercedes-Benz of Bellevue is an improvement in many other ways. More

I dropped my car off for my first A service, the service was top tier from the get go, scratch that, better. They treated me like family from the begging to the end. I had a loaner waiting after making the was top tier from the get go, scratch that, better. They treated me like family from the begging to the end. I had a loaner waiting after making the appointment in advance. I came in 10 minutes late due to traffic but still they welcomed me with open arms. This is the definition and example of what dealerships should strive towards, excellency. It was a peerless experience. If you want to have an experience unlike anything come to Bellevue. Thank you Jacob Lawler, and thank you Eric Lackshin. 5/5 I highly recommend them to everyone. More