Mercedes-Benz of Bellevue - Service Center
Bellevue, WA
308 Reviews of Mercedes-Benz of Bellevue - Service Center
This is a great dealership. The service department works well and the advisors are knowledgeable and professional. You are greeted promptly. Where it falls down is communicati The service department works well and the advisors are knowledgeable and professional. You are greeted promptly. Where it falls down is communication. Calling the service department meant up to a 30 minute wait at one point. When calling my advisors personal number I got an immediate response. He was prompt and always available, even on his day off. But trying to contact through the main service number -“ You are number 10 in line.” More
The dealership is clean and comfortable while waiting. I was disappointed that the service department would not update my GPS at no cost to me. I purchased the car at the end of leasing it last year. At t I was disappointed that the service department would not update my GPS at no cost to me. I purchased the car at the end of leasing it last year. At that service, they did not update the GPS and gave me some excuse for why they did not. It was supposed to be included and now I am told that I am SOL. I also had a very difficult time contacting them to schedule service. More