Mercedes-Benz of Bellevue - Service Center

Evan explained all the issues with details and was helpful in suggesting what can we do with the car helpful in suggesting what can we do with the car More

Our ECS computer broke down a few weeks ago, resulting in an error code and check engine light. It required a part to be shipped from Germany right during the holidays. Jacob and team worked hard to get th an error code and check engine light. It required a part to be shipped from Germany right during the holidays. Jacob and team worked hard to get the right parts to the shop, but more importantly, to accommodate my transportation needs by helping us secure a car rental for a few days while the part situation was figured out. It’s a nice shop, have been there a few times and usually no wait times and they go out of their way to help out. More

When I dropped off my car for regular service, it started snowing hard. The dealership was backed up because many could not make to work because of the additional ice storm. My service advisor (Matthew Mor snowing hard. The dealership was backed up because many could not make to work because of the additional ice storm. My service advisor (Matthew Morgan) assured me I could leave the car because now it would take more than one day, and he arranged for a Lyft driver to take me home in the snow. Great service!! More

overall was good experience however drop off/pick up was a challenge and required some wait time. a challenge and required some wait time. More

Great service! Smooth experience! Clear communication! Provides timely updates and prices are upfront. Jacob’s great! Thanks:) Smooth experience! Clear communication! Provides timely updates and prices are upfront. Jacob’s great! Thanks:) More

Jacob Lawler did an excellent job of explaining the issues I was having with my SL. He kept me informed throughout the process. issues I was having with my SL. He kept me informed throughout the process. More

Overall outstanding service! My service adviser, Jacob, and the technician who worked on my Mercedes SLK went above and beyond to repair my vehicle. There are not enough words My service adviser, Jacob, and the technician who worked on my Mercedes SLK went above and beyond to repair my vehicle. There are not enough words to express my appreciation! I would highly recommend Mercedes-Benz of Bellevue! More

Everyone at Bellevue Mercedes is very helpful and works hard to resolve any issues. They follow up and make sure that the customer is satisfied. hard to resolve any issues. They follow up and make sure that the customer is satisfied. More

Great experience working with a true professional. Jacob said Jacob did. Got my car in and out of the shop earlier then promised. Highly recommend this dealership. Jacob said Jacob did. Got my car in and out of the shop earlier then promised. Highly recommend this dealership. More

Service is both efficient and courteous. Communication was very good thru servicing my vehicle to the time to pick it up. Communication was very good thru servicing my vehicle to the time to pick it up. More