Mercedes-Benz of Bedford

LITERALLY...COULD NOT HAVE A BETTER EXPERIENCE! Mercedes Bedford: This is the 5TH Mercedes we have bought from Dave Klausner! I think that alone speaks to the GREAT customer service we have rec Mercedes Bedford: This is the 5TH Mercedes we have bought from Dave Klausner! I think that alone speaks to the GREAT customer service we have received from him! And, when the time comes, we will come back to Bedford Mercedes and get our next new cars from him! The help we received from Skylar Starks was amazing!!! She was so kind and patient walking us through all the new features of our 2016 Mercedes C class. Dave and Skylar are just wonderful, lovely people who made our experience worth TEN STARS! Thank you! MaryAnn Consolo and Brent Larkin..customers for life. More

terrible trade in time I traded a car in on February 4th through Autotrader at Toyota of Bedford, the sister store to Mercedes. I was told that I would receive a check in 5- I traded a car in on February 4th through Autotrader at Toyota of Bedford, the sister store to Mercedes. I was told that I would receive a check in 5-7 days. I called the salesman on Friday the 12th after 8 days had passed and did not reach him. I called another man who deals with autotrader trade ins and all he told me was the paperwork gets sent to Mercedes down the road to finish up. I called Mercedes and spoke to a woman who looked up my transaction and she tells me it will be 1-2 more weeks until I get my check. I asked for her manager and she transfers me back to Toyota (why does her boss work at a different location) and someone takes my information down and says they will look into it and call back. Today is Sunday and I still have not heard back from that individual. I called back and left a voicemail on the GM's voicemail (no response). I sent an email in to Mercedes on Friday night and actually heard from a sales manager named Ty on Saturday around 1:00pm. Ty is actually one of the few people who sounded like he genuinely understood why I was upset and claimed he would get back to me on Monday. He can't tell me anything until Monday though but I am told that I can not receive my check until they have the memorandum title for the car. Had I know the check would have taken 2-3 weeks instead of 1 week, I would have gone somewhere else. In addition, had I been making a sales call about a car, the voicemails I left would have in all likelihood been returned quickly. it is very frustrating to contact so many people and receive no reply but when I want to buy a car, I can't get people off my back. More

Great experience I had such a great expierence purchasing my Mercedes from Bedford. Richard Lukian was knowledgeable and courteous and easy to work with! I had been t I had such a great expierence purchasing my Mercedes from Bedford. Richard Lukian was knowledgeable and courteous and easy to work with! I had been to several competitors that day and felt pressured and not at ease. Also they hand delivered my car and I was an hour away! Skylar Starks sat with me in my driveway for over an hour showing me the amazing features my new mercedes had to offer. Both Richard and Skylar are true assets to your company. Thanks again for an amazing experence Bedford Mercedes! Sherri Pandrea More

(The Bird Man) Joshua was my salesman and he was amazing I couldn't have asked for a better car salesman (The Bird Man) made miracles happen. Joshua not only got me Joshua was my salesman and he was amazing I couldn't have asked for a better car salesman (The Bird Man) made miracles happen. Joshua not only got me a awesome deal but was very patient and professional. I recommend to anyone. ?????? More

Excited.. I just purchased my first Mercedes from Joe Sabau and am very excited! He was very knowledgeable and extremely helpful. I really appreciate everything I just purchased my first Mercedes from Joe Sabau and am very excited! He was very knowledgeable and extremely helpful. I really appreciate everything, thanks again!!!!! More

Exceptional I went in to get an oil change w/ the notion that I would have some "repairs" doe as well. Because of the year and millage on my car, there was a lot I went in to get an oil change w/ the notion that I would have some "repairs" doe as well. Because of the year and millage on my car, there was a lot that needed to be done to get her back in decent shape. I talked w/ Aaron who then introduced me directly to Jamie. From there...EXCEPTIONAL. He knew I wasn't prepared to purchase a car and he listened to me and took my worries away. He got me into a gorgeous 2015 C300. I will never go anywhere else.. The treatment, customer loyalty... so much can be said! Phenomenal!! More

Life saver Management helped me out of a lemon 2014 vehicle I had from Porsche. Put me into a E class and even had a lower payment. Great guys here who really pu Management helped me out of a lemon 2014 vehicle I had from Porsche. Put me into a E class and even had a lower payment. Great guys here who really put the customer first. Highly recommend. More

A Great Buying Experience I called ahead to inquire about a couple of certified pre-owned Mercedes Benz vehicles that I saw on the mercedesbedford.com website, and was happy to I called ahead to inquire about a couple of certified pre-owned Mercedes Benz vehicles that I saw on the mercedesbedford.com website, and was happy to see that those GLK's were pulled up and waiting for me to inspect and test drive upon my arrival. When David and Jamie explored my needs more in-depth, they found that there was another vehicle in inventory that was exactly what I was looking for. The selection and buying process was easy and low pressure, and the terms and financing that Orlando put together were favorably competitive and made the purchase process go smoothly. I had the opportunity to tour the service department and can honestly say I have never seen a more spotless vehicle maintenance area, and feel quite comfortable recommending this dealership to others. More

Very Good Buying Experience From the moment I walk in the dealership I felt welcome. The staff and especially my salesperson, Sanford, were extremely courteous and attentive. I p From the moment I walk in the dealership I felt welcome. The staff and especially my salesperson, Sanford, were extremely courteous and attentive. I purchase a 2012 C300 4Matic Sport and the car is in excellent condition. I drove 2 1/2 hrs to this dealership and I would definitely do it again. More

Do not buy from this dealership Fell ripped off!!! Engine light came on 4 hours after delivery! Cleared the codes so I would not know! Don"t trust anything they say ! I thought Mr. Fell ripped off!!! Engine light came on 4 hours after delivery! Cleared the codes so I would not know! Don"t trust anything they say ! I thought Mr. Penske had a good reputation! I wonder if he knows what goes on at his dealership! I know some people who are friends with him in the Detroit area and plan to let him know what goes on at his dealership!!!!!! More