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Mercedes-Benz of Bedford

Overview Reviews (162) Inventory (233)

Mercedes-Benz of Bedford

Name: Mercedes-Benz of Bedford
Address: 18122 Rockside Rd, Bedford, OH, 44146, US
Telephone: (888) 453-8018
Rating: 3.7

3.7

162 Reviews

18122 Rockside Rd, Bedford, Ohio 44146

Directions Directions

Sales: (888) 453-8018

Service: (888) 436-2989

Parts: (888) 440-1039

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Mercedes-Benz of Bedford

Bedford, OH

Overview

Reviews

Vehicles

3.7

162 Reviews

Call Dealership (888) 453-8018

18122 Rockside Rd

Bedford, OH

44146

Directions

3.7

162 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Finance Experience

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Overview Reviews (162) Inventory (233)

Contact Mercedes-Benz of Bedford

Sales: (888) 453-8018

Service: (888) 436-2989

Parts: (888) 440-1039

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Showing 162 reviews

November 15, 2024

SERVICE VISIT

I’ve patronized this service dept since 2009 with good results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that befor results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that before and was disappointed particularly after so many years of loyalty. One hundred dollars is still a lot even today. More

by duwaynehaney

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Aaron Neal

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Nov 17, 2024 -

Mercedes-Benz of Bedford responded

Hello, Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the use of a coupon. Please email me with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com

July 05, 2024

SALES VISIT - NEW

Have worked with Chad Marshall and his team for 10 years always a great experience! always a great experience! More

by Randerson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Chad Marshall

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Jul 06, 2024 -

Mercedes-Benz of Bedford responded

Thank you for your loyalty and positive feedback about your experiences with our team at Mercedes-Benz of Bedford. We value your long-standing relationship and look forward to continuing to serve you.

July 01, 2024

SALES VISIT - USED

Great service and very accommodating staff. . ken you are awesome to work with… thank you . ken you are awesome to work with… thank you More

by Sudarshan reddy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Ken, David Fratantonio, Jeff Miller

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Jul 01, 2024 -

Mercedes-Benz of Bedford responded

It's pleasing to hear you had a great experience with the service and our team at Mercedes-Benz of Bedford. We're glad our staff was accommodating during your visit. Please let us know how we can assist you in the future.

June 28, 2024

SALES VISIT - NEW

Dave, Matt, Tony, and Barry took really good care of me for my new car purchase. I voiced previous concerns that I had at this dealership and they showed me that things had improved tremendously for the be for my new car purchase. I voiced previous concerns that I had at this dealership and they showed me that things had improved tremendously for the better! More

by P

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Matt, Dave Klausner

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Jun 28, 2024 -

Mercedes-Benz of Bedford responded

Thank you for sharing your positive experience at Mercedes-Benz of Bedford. It's great to hear that our team addressed your concerns effectively and provided excellent care in purchasing your new car. We value your feedback and appreciate the opportunity to serve you.

May 29, 2024

SALES VISIT - USED

No pressure, process was smooth definitely would recommend Barry Thompson to anyone looking to buy. recommend Barry Thompson to anyone looking to buy. More

by bmo198628

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Barry Thompson ; Tony Valente

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May 30, 2024 -

Mercedes-Benz of Bedford responded

Thank you for sharing your positive experience at Mercedes-Benz of Bedford. We are glad our team facilitated a smooth process for your purchase. Feel free to reach out for any future needs.

May 16, 2024

SALES VISIT - NEW

The dealership was high class. They went above and beyond to make sure I got everything I wanted They went above and beyond to make sure I got everything I wanted More

by Daping75

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Bosko golubovic

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May 16, 2024 -

Mercedes-Benz of Bedford responded

Thank you for sharing your experience. We are pleased to hear that Mercedes-Benz of Bedford met all your expectations. Please let us know if we can be of further assistance in the future.

May 15, 2024

SALES VISIT - NEW

I was very happy with the whole experience and would definitely recommend them to friends and family definitely recommend them to friends and family More

by seaton

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Bosco

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May 15, 2024 -

Mercedes-Benz of Bedford responded

It's pleasing to hear about your positive experience at Mercedes-Benz of Bedford. We're grateful for your recommendation and look forward to continuing our high standards into the future.

February 20, 2024

SERVICE VISIT

Always had a great experience at that dealership until…. I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not a problem but when I returned home had a huge leak and noticed only hose was replaced and easy access by removing only grill. I could have done that. Now need a new radiator which should have been done then so price to remove front end again is costly and I already paid to have that done and it was never removed. So I am a bit sore about that whole thing because I had to store vehicle for winter knowing this has to be taken care of before I can put it on the road safely. More

by alakatos

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Employees Worked With

Dave Silver

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February 09, 2024

SERVICE VISIT

Thank YOU Cameron & Team Mercedes Benz of Bedford for the recent EXCELLENT Service experience, Our 2022 MB GLE 350 was in Your service dept this past week for a minor issue, We were greeted promptly by Camer recent EXCELLENT Service experience, Our 2022 MB GLE 350 was in Your service dept this past week for a minor issue, We were greeted promptly by Cameron in service, He coordinated a shuttle ride for my wife & kept us both updated on the progress & the needed part was in stock & the tech finished the repair same day & we are appreciative of Cameron & Technician & MB of Bedford, & the polite shuttle driver’s that provided a ride home & a ride back to M.B. of Bedford Thank You again chas ips More

by berea auto mall

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Cameron Musgrave in service

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Apr 13, 2024 -

Mercedes-Benz of Bedford responded

We're glad to hear about your service experience with Mercedes-Benz of Bedford, particularly the smooth coordination and quick repair. We look forward to continually meeting your expectations in the future, chas ips.

August 01, 2023

SALES VISIT - USED

Never gave me a price for my trade or a delivery quote and I'm still interested in the car and I'm still interested in the car More

by sbdavis610

Recommend Dealer

Employees Worked With

max

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Aug 01, 2023 -

Mercedes-Benz of Bedford responded

Hello, I would like to speak with you about the level of communication you have received from our Sales Team regarding your trade-in and delivery quote for the vehicle you are interested in purchasing. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Bedford and I would appreciate the opportunity to discuss your feedback. Could you please email your preferred contact information to me? Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com

Mercedes-Benz of Bedford

Showing 162 reviews

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