Mercedes-Benz of Beaverton - Service Center

Great service! I worked with Dylan Rothamel during my visit, he helped with everything I needed in a timely manner. I am very satisfied with my visit and I would rec I worked with Dylan Rothamel during my visit, he helped with everything I needed in a timely manner. I am very satisfied with my visit and I would recommend the dealership to others. More

Dylan is fantastic I’ve dealt with Dylan on both a warranty issue and a regular vehicle service and in both instances he was great to work with and made everything as ea I’ve dealt with Dylan on both a warranty issue and a regular vehicle service and in both instances he was great to work with and made everything as easy as possible for me. I don’t normally take the time to write reviews but with the time Dylan saved me, this was the least I could do to acknowledge my appreciation. More

The service was lukewarm for a luxury dealership I was very underwhelmed by my experience getting a B service at this location. For a service that generates revenue for the dealership, the reception I was very underwhelmed by my experience getting a B service at this location. For a service that generates revenue for the dealership, the reception was lukewarm at best and my requests and concerns were addressed with a cursory 2 lines on my invoice. I was told 4 hours when I dropped my car off for the first appointment at 7, did not receive a call until 45 minutes prior to close that the car was ready without any explanation. I had an issue with my keys and did not receive a call that they diagnosed the issue - the answer I got when I picked up the car was a simple “we could not replicate the problem” !!! I was interested in getting a tow hitch and roof cross bars installed, did not receive a call to discuss options - but a 2 line quote was included in my invoice for a ridiculous 5k for the hitch and $500 for the cross bars. Did not seem like they were interested in my business. Will not use this dealership again. More

Recall service. Intake manifold and air pump service. GL was serviced. Service department is always efficient. Worked with Jeff initially then Dylan. Usually work with Dylan. Jeff was helpful and patient GL was serviced. Service department is always efficient. Worked with Jeff initially then Dylan. Usually work with Dylan. Jeff was helpful and patient as I dealt with my extended warranty company. Dylan always a pleasure to work with. More

Quick service of oil change I have been working with this dealership for longtime so far so good!! Quick service and best oil change, I recommend anyone to do service to this dea I have been working with this dealership for longtime so far so good!! Quick service and best oil change, I recommend anyone to do service to this dealership. More

Very bad impression There are no service at all. The manager didn’t smile and didn’t wash my car as well just gave me a one time auto cash wash. Also they only took less There are no service at all. The manager didn’t smile and didn’t wash my car as well just gave me a one time auto cash wash. Also they only took less than 10 mins to finish maintence my car. The manager’s name is Jeff Beteler.Didnt say anything to me kind like a racist to Asian. Worst service experience ever. I won’t do maintence in Bearverton anymore and won’t recommend my friends come here as well. More

Service A Timely, in on time out on time. My rep was awesome All known issues cleared All service reps should take lessons from Dylan He should be driving Timely, in on time out on time. My rep was awesome All known issues cleared All service reps should take lessons from Dylan He should be driving his own Mercedes:) More

Just alright. It seems petty, but the car was not washed and vacuumed. Was disappointed and THEN it shows on my receipt that I received a ‘complimentary hand wash a It seems petty, but the car was not washed and vacuumed. Was disappointed and THEN it shows on my receipt that I received a ‘complimentary hand wash and vacuum’ at a $19.95 value. I made my appointment with the dealer app theee days prior to the appointment, received confirmation and then when I arrived, nobody could find any record of my appointment. Dylan in Service handled it, so that was just a small frustration. Overall, I’ve not been very pleased with the service I’ve received from this ‘luxury’ dealership. More

Door lock Drivers side door lock was broken, and door would not close. Chris was good on communication, and my Wife and I are Happy, thank you Beaverton Mercede Drivers side door lock was broken, and door would not close. Chris was good on communication, and my Wife and I are Happy, thank you Beaverton Mercedes. More

Like Family-- Hello --I had an unexpected issue with my electric window.The malfunction created an escape route for my Dog "Walter". Needing to finish my errands I Hello --I had an unexpected issue with my electric window.The malfunction created an escape route for my Dog "Walter". Needing to finish my errands I drove directly to MB OF Beaverton. Within minutes I was on my way with a loaner and able to continue my day. Chris in service was SUPER as was Jordon who I met on my return. Your employees Shine ! More