Mercedes-Benz of Beaverton - Service Center

Very helpful All did an excellent job and kept me informed of what was to be done and the cost. I’ve had all my work done with you and will continue to do so. All did an excellent job and kept me informed of what was to be done and the cost. I’ve had all my work done with you and will continue to do so. More

Could not be better!!! My wife and I were on a trip from Seattle to visit relatives in Clackamas. My older S-500 suddenly died in a mall there mid day Saturday. Called the My wife and I were on a trip from Seattle to visit relatives in Clackamas. My older S-500 suddenly died in a mall there mid day Saturday. Called the three local MB dealers, Tualatin could not see car for one week. Portland said leave a number and did not call back for 3 hours. A very nice male in your service department answered promptly and said have AAA bring car there which we did on a flatbed. Once there asked for the service rep who had answered the phone. He was very nice and introduced me to Jeff. I am a 79 year old male undergoing chemo for a blood cancer and also suffering from a bad cold and 150 miles from home. I felt like crap!. Jeff could not have been kinder and I think could see my stress. Since it was now late Saturday afternoon he said they could not look at the car until Monday which I fully understood. This is my 5th Mercedes, all bought from and serviced by MB of Seattle, originally Phil Smart. Jeff set me up with a loaner car so I could return to visiting relatives. On Monday he called and explained the problem and that they had the parts and a solution and the car could be ready at noon. At 10:30 he called and said the car was repaired and ready to go. I could not be happier with everyone I met at your dealership and especially the personal and professional courtesy provided by Jeff. He is outstanding and hopefully management recognizes this. Sincerely, John Q. Blondin, Seattle More

Great experience I had a great experience when going in for an oil change. It was a quick and easy process. The employees were very friendly and helpful. I had a great experience when going in for an oil change. It was a quick and easy process. The employees were very friendly and helpful. More

Exellent Service Our Service Advisor Dylan Rothamel was very helpful and courteous as always! We appreciate his effort and feel that he always goes the extra mile in Our Service Advisor Dylan Rothamel was very helpful and courteous as always! We appreciate his effort and feel that he always goes the extra mile in providing a quality service experience. More

Wasn't good .. it's supposed to rotate my tire but they didn I will not come again to them the service wasn't good for me It's supposed to rotate my bad tire to rear as i requested I will come again and that's I will not come again to them the service wasn't good for me It's supposed to rotate my bad tire to rear as i requested I will come again and that's is painful for me to not doing thier job at first time More

Service recall for GL350 Everyone was helpful and friendly. The experience was painless and quick. What I don't particularly enjoy is filling out this review. Please don't Everyone was helpful and friendly. The experience was painless and quick. What I don't particularly enjoy is filling out this review. Please don't force customers to add a narrative description, or I will stop providing this information. More

Personable and prompt Spencer was training with Dylan (which I was informed in advance about) and both were pleasant to work with for the 40,000 mile service check-in. Spencer was training with Dylan (which I was informed in advance about) and both were pleasant to work with for the 40,000 mile service check-in. More

Eye-catching facility with inconsistent customer service This dealership is experiencing in my observations management changes that are the result of profit motivations and irregular delivery of service exce This dealership is experiencing in my observations management changes that are the result of profit motivations and irregular delivery of service excellence. I came to this facility due to one employee and notice a dearth of veteran personnel. Sometimes the service is extraordinary yet usually it is mediocre in substance from the service advisory staff or the personnel handling car arrival and delivery. The Mercedes experience needs improvement. The parts department continues to impress me as it seems to practice the mantra of 'do the right thing.' More

Rim Painting Had my GLE 350 rims painted at Beaverton Mercedes. Awesome experience. Great work and easy process. This dealership from purchase to rim painting w Had my GLE 350 rims painted at Beaverton Mercedes. Awesome experience. Great work and easy process. This dealership from purchase to rim painting was awesome. More

Oil change Awesome service and would recommend this delearship to all of the people I know. Always friendly fast and reliable. It's nice to be able to count on q Awesome service and would recommend this delearship to all of the people I know. Always friendly fast and reliable. It's nice to be able to count on quality service. More