Mercedes-Benz of Beaverton - Service Center

Impressed with the service Jeff Betzler went beyond my expectations and got my car in for service same day, gave me a loaner vehicle, and my car was ready within a few hours on Jeff Betzler went beyond my expectations and got my car in for service same day, gave me a loaner vehicle, and my car was ready within a few hours on a holiday. More

recall handled quickly and efficiently Greeted with a smile on arrival. Took keys and got the car done quickly even over a holiday week. Received a phone call when the vehicle was done an Greeted with a smile on arrival. Took keys and got the car done quickly even over a holiday week. Received a phone call when the vehicle was done and was able to swing by an pick up with no hassle! More

Rear Brakes - ML350 Great experience. Chris was fantastic to work with on getting my car in and a loaner car available. Text updates were fantastic and an easy to pay a Great experience. Chris was fantastic to work with on getting my car in and a loaner car available. Text updates were fantastic and an easy to pay app was provided. Love my experiences with Mercedes of Beaverton. More

Awesome service I really appreciate the team that works on my car. Customer service is always professional and kind. Exceptional work and always efficient and conside I really appreciate the team that works on my car. Customer service is always professional and kind. Exceptional work and always efficient and considerate of time. Thank you More

Efficient process, did what they said they would. Courteous and helpful. Will plan on continuing to use this service in the future. Car was cleaned when it was process, did what they said they would. Courteous and helpful. Will plan on continuing to use this service in the future. Car was cleaned when it was returned. More

Not good customer service at all over three months to fix Worst device I have ever had at any dealer three months to fix a vehicle and I had to keep calling them to find out what.was going on, vehicle returne Worst device I have ever had at any dealer three months to fix a vehicle and I had to keep calling them to find out what.was going on, vehicle returned dirty just.poor customer service More

Poor communication We brought our car in for service because my wife’s key was not always working to start the car or unlock the car. We dropped the car off on a Saturda We brought our car in for service because my wife’s key was not always working to start the car or unlock the car. We dropped the car off on a Saturday and picked it up on Tuesday. Upon pick up we asked if the items we were concerned about were addressed the gentleman that gave us the car said he believed so but didn’t see anything listed in the paperwork. We drove the car back to Vancouver my wife got up Wednesday morning for work and the check engine light was on. I text my service manager and he suggested we open the gas cap and that should fix it when that did not he said he could get us in on Friday. Luckily my wife is not working over the holiday weekend but this could have been very inconvenient. Now my wife has to make an extra trip back to Beaverton from Vancouver over a holiday weekend in hopes the issue can be resolved and we aren’t sent home again with an answer if we think it’s fixed to have a other electrical issue. More

Awesome customer service as always. Dylan was very professional and courteous as usual. Car was in and out for a standard service on the same day. Great experience all around! Dylan was very professional and courteous as usual. Car was in and out for a standard service on the same day. Great experience all around! More

Thank you The team at Beaverton Mercedes is awesome. Very helpful and knowledgeable. Took care of the car I bought the night before and gave me a really nice lo The team at Beaverton Mercedes is awesome. Very helpful and knowledgeable. Took care of the car I bought the night before and gave me a really nice loaner car. More

Timely & Through Service This was for the car's 2-year service. It was finished at the appointed time and the fact that MB of Beaverton arranged Uber both ways made drop off This was for the car's 2-year service. It was finished at the appointed time and the fact that MB of Beaverton arranged Uber both ways made drop off and pick up a breeze. More