Mercedes-Benz of Beaverton - Service Center

All Good Quick, reasonable, and friendly. I really appreciate the sales floor staff letting me use the conference room for my client meetings. That was super n Quick, reasonable, and friendly. I really appreciate the sales floor staff letting me use the conference room for my client meetings. That was super nice of them. More

Factory recall and reset auto fold side mirrors Th appointment was for a factory recall for the center console airbag indicator light. It only took less than an hour. Jeff (advisor) was very cour Th appointment was for a factory recall for the center console airbag indicator light. It only took less than an hour. Jeff (advisor) was very courteous and kept me informed on the progress. The technician also helped me reset the auto folding side mirrors. More

New key Thanks for the fast and efficient drop in service to program an extra key for my new car and installing the mud mat in the trunk. Thanks for the fast and efficient drop in service to program an extra key for my new car and installing the mud mat in the trunk. More

Excellent experience, knowledgeable service, solid support I felt taken care of throughout the maintenance experience. The team diagnosed two issues we identified on top of our 3-year A service, and added rep I felt taken care of throughout the maintenance experience. The team diagnosed two issues we identified on top of our 3-year A service, and added repairs for them smoothly into our service. We had a great loaner car that made things transparent. A+ job. More

Major service and repair is completed satisfactorily Our 2010 S550 was due for a major service at 70,000 miles. There was also a center support bearing issue that needed to be addressed, which involved Our 2010 S550 was due for a major service at 70,000 miles. There was also a center support bearing issue that needed to be addressed, which involved a non Mercedes-Benz repair insurance company. Chris also called me and made me aware of a couple other maintenance issues, which I authorized him to address. Chris kept me apprised on the progress of both the service and repairs and delivered the car within the time promised. I do not remember the name of the person who issued us a loaner car, but he performed flawlessly. More

Getting "Keyed-Up through the Parts Department" David, Thanks so very much for taking care of my parts needs. What could have been a harrowing experience was easy and pleasant because of the GREAT David, Thanks so very much for taking care of my parts needs. What could have been a harrowing experience was easy and pleasant because of the GREAT CUSTOMER SERVICE provided by you and your staff. Then after being cared for in parts, Kelley got me scheduled PDQ for the service required to pair my new key with my SL-500. Professional and considerate are words I would use to describe her performance. This experience in Beaverton sets the benchmark for exceeding the high expectations of a Benz Customer. THANK YOU. I look forward to my next visit from Tillamook for service and support on my SL-500 and my ML-350. . If there are any questions, please feel free to contact me directly. More

Absolutely. the best 'Customer Service', period! Chris Walters, my Service Representative is and has always been a true ally with my best interests at the forefront and foundation of his professional Chris Walters, my Service Representative is and has always been a true ally with my best interests at the forefront and foundation of his professional approach. I have considered Chris a friend for years now and trust him implicitly. Chris and the Mercedes Benz team have actually 'gone to battle' for me and won, on more than one occasion! No way will I ever use another Service Representative or dealership, period! They have it right, all the way around at Mercedes Benz of Beaverton! So much respect and appreciation for that team. Also, the tall young man who got my loaner lines up for me, coolest and most professional young man I have encountered in quite some time. This not only speaks volumes as to the ethical practices and guidelines of this institution but to the hierarchal structure and principles in which this dealership operates within/under. Absolutely impressive!!! More

Object in my tire Always an Awesome experience when having my Mercedes repaired. Made to feel at home and relaxed and my vehicle was repaired in a short time. Always an Awesome experience when having my Mercedes repaired. Made to feel at home and relaxed and my vehicle was repaired in a short time. More

Service summary. The work performed was good and the car was completed on time. Appreciated the review and explanation prior to releasing the car to me. The one thing The work performed was good and the car was completed on time. Appreciated the review and explanation prior to releasing the car to me. The one thing I would correct or suggest, is that the car was not washed prior to it being released to me. I will add that both Lexus and Nissan provide a complimentary car wash after servicing. More

Honesty is best policy. I was recommended to replace front brakes and went for 2nd opinion. I was told it is not necessary because they are 10mm and 8 mm. ( I have inspection I was recommended to replace front brakes and went for 2nd opinion. I was told it is not necessary because they are 10mm and 8 mm. ( I have inspection report.) More