Mercedes-Benz of Beaverton - Service Center

Exceptional Service I took my vehicle in for a minor service. I was extremely pleased with the service I received from Chris Browarski and the staff at Mercedes Benz of B I took my vehicle in for a minor service. I was extremely pleased with the service I received from Chris Browarski and the staff at Mercedes Benz of Beaverton. More

very good Easy to schedule the appointment via internet. arrived late due to traffic congestion but was helped as soon as I pulled into to the bay. Was told i Easy to schedule the appointment via internet. arrived late due to traffic congestion but was helped as soon as I pulled into to the bay. Was told it would take one and a half hours and it did. Was offered a shuttle but waited in the comfortable waiting room and was out of there in time to make my lunch appointment. Thank you, Dylan, for showing me how to display the mileage. , More

No Your Clients Didn’t realize I was an owner of a Mercedes purchased from them. Took two trips 3 calls 2 text to solve problem. Purchased car last year traded in car Didn’t realize I was an owner of a Mercedes purchased from them. Took two trips 3 calls 2 text to solve problem. Purchased car last year traded in car I purchased from Beaverton Mercedes. Had Embrace activated on trade it did not get moved over to new car was even though I was auto billed for annual subscription. Tried to activate on new car but couldn’t. Mercedes called me and informed me it had been turned off and to take it into dealership to reactivate. They said do not leave dealership without activating it. Took it in the person who helped me didn’t take the time to review my history to see I had bought the vehicle from Beaverton Mercedes. Said it would cost $175 to do diagnostics to figure out problem. I asked why would I pay that when it should have been working and activated when I bought the vehice. He said good question but had no answer. I said when you get it figured out call me. Later received text apologizing ask to bring it back in to fix the problem. I text back when would be a good time. Never heard back so I drove over the following day. The gentleman helping me did not have a customer friendly attitude. Moral of the story known your clients and don’t depend on automation to replace customer service and communication More

Disappointed I came to get new batteries for my key fob and it was suggested that the service center could diagnose why the batteries were dying so quickly. I agre I came to get new batteries for my key fob and it was suggested that the service center could diagnose why the batteries were dying so quickly. I agreed and 40 minutes later it still wasn’t done. When I asked about the delay all of the service staff were at lunch. So I left. To make matters worse, it was the day it snowed and several appointments had been canceled. I felt that my time was not considered valuable. More

Service on recall issue Service took much longer than expected; Loan vehicle was initially not provided; Only after my wife waited for more than 1 hour she got informed that Service took much longer than expected; Loan vehicle was initially not provided; Only after my wife waited for more than 1 hour she got informed that service would take even more time; Then she finally got a loaner vehicle. With the fuel tank not even full she was asked to return the vehicle with full tank. We are both extremely disappointed -- the recall issue was not our fault!!! More

Impersonal service. Poor communication. No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting No call, no comunicaciones. Lack of personal relations. Snootiness. Minimal fallow up. Advisor not available frequently. long periods of time waiting at the dealership. Not impressed. More

Awesome service Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting fa Appreciate the timeliness and flexibility of the service team. My experience has always been positive. The service team is friendly and the waiting facilities are comfortable. More

Good brake job. I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finis I needed brakes and ball joints. Chris got me in promptly and kept in touch (I waited in the lounge with very good coffee) for a few hours. They finished head of schedule and did a good job, vacuumed the car and gave me a Kaady Car Wash voucher. Whats not to like? More

Service was so quick! We live a bit far from the dealership so driving my car in for its yearly service appointments are not my favorite thing to do. But there is a reason We live a bit far from the dealership so driving my car in for its yearly service appointments are not my favorite thing to do. But there is a reason I always go back to the Beaverton location... they're the best. I was told the appointment would be about 1.5 hours. I brought a book to read but after replying to a few messages on my phone and chatting for a bit, my car was already done. I was so pleasantly surprised. I generally only work with Dylan and he was just as helpful as he always is. He makes every appointment there easy which means less worry for me. More

driver window won't roll up, window , shocks, other issues, Chris B. took very good care of me. He listened to my needs and got a technician to ride with me and heard what I heard. Chris B. took very good care of me. He listened to my needs and got a technician to ride with me and heard what I heard. More