Mercedes-Benz of Beaverton - Service Center

Saved the Day! Had a flat tire that was not repairable and had to get to the closest dealer to get a replacement. Was @4 miles away and it was near closing time...c Had a flat tire that was not repairable and had to get to the closest dealer to get a replacement. Was @4 miles away and it was near closing time...called to see if they had the tire I needed in stock. They did and they stayed past their closing time to accommodate me and replace the tire. I offered to get a ride home and get it the next day but since it was a Saturday they offered to get it changed on the spot! Can not express my Thanks enough. The new Service Manager was super as were all the other staff! More

Attention to detail and making it right for the customer. I had an issue with the headliner and replacement part was not available . The dealer ordered the same from Florida which arrived well in time to get I had an issue with the headliner and replacement part was not available . The dealer ordered the same from Florida which arrived well in time to get the problem fixed. Also the service center was able to fix the rattling noise that occurred on my cars on slow speed, the source of which, was hard to detect. The technicians did a great job in locating the issue and fixing it. I am very happy with Mercedes Benz of Beaverton and their service center. More

B Service Went in to complete my B service and my vehicle was not washed or vacuumed before it was returned to me. I have been taking my vehicle here for a long Went in to complete my B service and my vehicle was not washed or vacuumed before it was returned to me. I have been taking my vehicle here for a long time and this was the first time that it was not cleaned up for me... very disappointing. Also, I had been told that the cost was going to be $50 less but when I was at the store they told me differently. More

Efficient and thorough The B1 service is a large one as compared to the A1 (which is essentially focused on an oil change). Filters, some fluids, etc. were changed. Got a The B1 service is a large one as compared to the A1 (which is essentially focused on an oil change). Filters, some fluids, etc. were changed. Got a loner and the service was done “on time” as the air flow blower motor replacement spread over two days. More

Experience was above and beyond expectations I was very impressed how well I was treated from the first interaction with scheduling an appointment over the phone. I had an aftermarket warran I was very impressed how well I was treated from the first interaction with scheduling an appointment over the phone. I had an aftermarket warranty that they worked with to get covered what could be, and it was definitely not what I would say was a straight forward process. Even with the inclimate weather and some hand offs, I was kept in communication and was only a text message away if I had a question. By the end of this process, it was obvious that the staff has had enough experience to manage many uncommon things that crop up, and I was grateful for it. More

B Service The facility is always clean and well kept. The service department has been professional, prompt & friendly. Cost of B service is high compared to oth The facility is always clean and well kept. The service department has been professional, prompt & friendly. Cost of B service is high compared to other Mercedes dealerships. I travel 22 miles one way to bring my vehicle to have it serviced. Vehicle wasn’t washed other dealerships wash your vehicle during a similar B type service ie Sunset Porsche, Beaverton Acura. The free car wash card provided is useless to Vancouver owners unless your in a specific area. This vehicle purchased at this dealership Dylan did a Great Job and followed up with me say day when I had questions re: my B service. More

Awesome!! I brought in my B-class electric for service and the team was great at keeping me informed of the status and taking care of the vehicle. The loaner se I brought in my B-class electric for service and the team was great at keeping me informed of the status and taking care of the vehicle. The loaner service made the process extremely convenient. Great service from Jeff. I will be happy to go back again.,. More

Courteous, efficient, informative...perfect! I always feel Beaverton Mercedes Benz cares about me and my car. What ever needs I have they keep me informed of the situation, timing and costs. They I always feel Beaverton Mercedes Benz cares about me and my car. What ever needs I have they keep me informed of the situation, timing and costs. They take time to be sure my needs are met with loaner cars etc so my day can continue while they do the work I need. The personnel is always very happy and nice as well as being sure I’m taken care of. They are the best! More

it was fine It was fine. Dylan scheduled us promptly, arranged for a loaner vehicle, kept us up to date on the progress and was there to explain everything. It was fine. Dylan scheduled us promptly, arranged for a loaner vehicle, kept us up to date on the progress and was there to explain everything. More

Great service by Jeff and the team. They were quick and made it easy for me to take a meeting while I was waiting. They did an awesome job. Great service by Jeff and the team. They were quick and made it easy for me to take a meeting while I was waiting. They did an awesome job. Great service by Jeff and the team. More