Mercedes-Benz of Beaverton - Service Center

Outstanding Customer Service As always the Customer service excellence provided by Chris Walters was outstanding. He knows his job and manages the details perfectly. The departme As always the Customer service excellence provided by Chris Walters was outstanding. He knows his job and manages the details perfectly. The department workers in back who carry out the work are terrific. The car was washed as well giving it a new sparkling shine. More

First scheduled service. No issues whatsoever with our first service on this vehicle. We’ve had it one year now. Appreciate the quick turnaround, and nice new loaner vehicle. No issues whatsoever with our first service on this vehicle. We’ve had it one year now. Appreciate the quick turnaround, and nice new loaner vehicle. Will be back! Thank you. More

Oil Change I went in for an Oil change, but the service rep offered another flush service which for the first time I agree to something that I did not understand I went in for an Oil change, but the service rep offered another flush service which for the first time I agree to something that I did not understand since the representative did not explain. The main issue was when they wanted to ask me for some extra services like changing Breaks fluid and another thing. I got a message that was asking only to approve and I did not know what to do with it, then since I did not approve they held me back for another 1.5 hours, so in total I was there for 3 hours and they never bother to update me unless I asked. finally I told the rep that I had to pick up my daughter that was waiting for me. The other interesting thing which killed my trust in this dealership is that the service rep recommended that I change the 4 tires in 2 months max. I just got the tires last July/August!!!! There are more to talk about, but I think the experience was negative. More

Tremendous Service Jack Owens and Jeff took wonderful care of me soon as I walked in! Quick and awesome service see ya next time for my benz needs!!! Jack Owens and Jeff took wonderful care of me soon as I walked in! Quick and awesome service see ya next time for my benz needs!!! More

Buying a new battery With the exception of the price for simply a battery replacement, every other part of my experience was wonderful. My thanks to Chris Walters and a With the exception of the price for simply a battery replacement, every other part of my experience was wonderful. My thanks to Chris Walters and all of his colleagues for their prompt action to replace my battery. Mike Wright More

Service B I’ve been thinking about my good relationship with this dealership and realize that my first impulse th get another car would be to go here. The reas I’ve been thinking about my good relationship with this dealership and realize that my first impulse th get another car would be to go here. The reason: Chris Walters in service and Norm Hunter in sales. You could do better in the cookie department. More

Subaru Oil Change and Tire Rotation Only negative: compared to say, a place like Jiffy Lube, it seemed to take a long time for an oil change and tire rotation, especially since it was by Only negative: compared to say, a place like Jiffy Lube, it seemed to take a long time for an oil change and tire rotation, especially since it was by appointment. More

Scheduled maintenance The team identified a warrantied repair required and promptly set us up on a loaner. It was a smooth process from start to finish. thanks The team identified a warrantied repair required and promptly set us up on a loaner. It was a smooth process from start to finish. thanks More

Cost to mount, balance and align 4 new tires very high! Needed to buy 4 new tires for my SLK250. Was cheaper to get through Tire Rack than the dealership. Charge to mount, balance & align them seemed very h Needed to buy 4 new tires for my SLK250. Was cheaper to get through Tire Rack than the dealership. Charge to mount, balance & align them seemed very high to me. Guess that’s the cost of owning a MB. :( Also, on my prior service appointment, I pointed out a missing nut and washer in the trunk area. I was told these would be ordered, but months have gone by and I’ve never heard from anybody. Disappointed. More

Scheduled service Chris was superb. Worked with my preferred schedule to drop my car off, provided a nice loaner for the day, and was quick and organized which showed h Chris was superb. Worked with my preferred schedule to drop my car off, provided a nice loaner for the day, and was quick and organized which showed he respected my time. The service on my car was completed within hours, covered an additional recall item, and was returned to me in good as new condition. The bill was exactly as quoted. I will always use M/B Beaverton for my service needs (and I've tried others in the area). Great job, Guys. Also - shout out to Tony for taking time to show me some of the new AMGs. I have a new wish list now. :-) More