Mercedes-Benz of Beaverton - Service Center

Great service! Great service from their service dept. I hit a large rock in the road which flattened 2 tires. Once received, the car was given the once over by the Great service from their service dept. I hit a large rock in the road which flattened 2 tires. Once received, the car was given the once over by the service department to determine if there was suspension damage and luckily there was none. Not only did they replace the tires and realign the front end, but they also checked for and repaired a manufacturer recall. One very minor criticism: the new tires still had gunk on them from the tire machine. It would have been nice if they would have cleaned them, esp. since my car was clean when they received it. More

Prompt & accommodating! Dylan was very helpful. Everything was on time. Communication was easy. Car came back nice & clean! Ladies that answered the phone were super friendly Dylan was very helpful. Everything was on time. Communication was easy. Car came back nice & clean! Ladies that answered the phone were super friendly and persistent at getting me to a human, not just voicemail. These small details matter and leave a good impression. More

Great service no issues They exceeded my already high expectations. Fast, friendly and professional is how I would describe the employees I worked with. I would never conside They exceeded my already high expectations. Fast, friendly and professional is how I would describe the employees I worked with. I would never consider taking my car to one of the other dealers. More

Very friendly team Chris Browarski and Dylan Rothamel in the service department where very knowledgeable and friendly us usual. Great place to service your Benz. Wow! Th Chris Browarski and Dylan Rothamel in the service department where very knowledgeable and friendly us usual. Great place to service your Benz. Wow! They handled everything with professionalism. More

Chris Browarski was very helpful Chris worked with State Farm Insurance to make sure all the necessary repairs were made to my car. He also took care of my routine service needs at t Chris worked with State Farm Insurance to make sure all the necessary repairs were made to my car. He also took care of my routine service needs at the same time. More

Protective film No real things to review. Work seems well done. Loaner and return were seemless. No other suggestions for improving the service experience st this tim No real things to review. Work seems well done. Loaner and return were seemless. No other suggestions for improving the service experience st this time More

Another Job Well Done 3 months ago I took my GL to get 50K mile check at a competitor. I asked them to take a look at some noises coming from the front end suspension. Th 3 months ago I took my GL to get 50K mile check at a competitor. I asked them to take a look at some noises coming from the front end suspension. They concluded there was no issue. I kept hearing and feeling something when I drove at certain speeds. With the CPO warranty running out, I decided to make an appointment with Mercedes Benz of Beaverton to see what they could find. They were able to get me in right away, kept the vehicle for a week to determine what was wrong, and fixed everything under warranty. Dylan was very helpful. Thank you for helping me problem solve my issue and in the process saving me some money. I'll return for my next service for sure. More

Excellent Customer Service Chris is very knowledgeable, professional, focused, and courteous. He laid out the options very clearly and kept me updated. He answered all of my qu Chris is very knowledgeable, professional, focused, and courteous. He laid out the options very clearly and kept me updated. He answered all of my questions and met the timelines. I am very happy with the way repairs were completed. Thanks More

They don’t stop fixing until it’s done Unfortunately I got a bad apple and began to know my service advisor and the crew due to all the work my ML350 required. Through all the work the Beav Unfortunately I got a bad apple and began to know my service advisor and the crew due to all the work my ML350 required. Through all the work the Beaverton Mercedes service group has been fast, efficient and surpassed any expectations of any auto service I’ve visited. Chris B is the man, first. He takes the brunt of of any foul words I may have let out and let them roll, providing only the best response, that they are continuing to work on the beast of an engine I wanted to drive. Second, the management is accommodating. The records weren’t always clear and I’ve been at the mercy of poorly handled documents which the Mercedes group has helped see through and accomplish my goal of getting back into a perfectly working vehicle. Third, when my advisor couldn’t quite explain, the tech took time to define issues with the engine and let me know all would be good. I appreciate the hard work and dedication to the engines and soft skills for the hard headed customers, like myself. Great job, everyone! More

Excellent Customer Service I kept getting continuous updates on my car. It was professionalism at best. I am very happy with the way repairs were completed and also liked the wa I kept getting continuous updates on my car. It was professionalism at best. I am very happy with the way repairs were completed and also liked the way they get the customer approval on web. Thanks More