Mercedes-Benz of Beaverton - Service Center

GREAT SERVICE!! HIGHLY RECOMMENDED! Norm and Chris Walters gave me the BEST service every time at Mercedes Benz of Beaverton! These guys go above and beyond to make sure I was satisfied Norm and Chris Walters gave me the BEST service every time at Mercedes Benz of Beaverton! These guys go above and beyond to make sure I was satisfied as a customer, in which I was. I will not go anywhere else! If I need a new car in the future, Norm will be the one I'll be calling! If you need service done, I will contact Chris W.! Thanks guys for your great service! More

horrible customer service By far the worst service experience ever. Look before scheduling my service appointment I had read the reviews. Out of convenience I scheduled my ap By far the worst service experience ever. Look before scheduling my service appointment I had read the reviews. Out of convenience I scheduled my appointment on canyon. Huge mistake. I own my 2015 glk 350, and had been having some issues with my brakes pulsating. When I called in the am they were not able to locate my information as they had just got a new system, I had to spell my name five times. She asked if I would need a loaner car and scheduled me for that evening 4/25/19 at 5:15. I arrived at 4:50 only to be told I didn't have an appointment. Then asked who I had spoke with. Luckily I had a text conformation showing I had an appointment with this rude so called service agent "Dylan Rothamel" who then when I explained I had called and schedule the night before so I could receive a loaner for work, said....no where does this say anything about a loaner....ummm how about addressing the fact that I do have an appointment before going right into you don't get a loaner....then saying...I doubt we have one but I will check with our loaner something rather....I am going to need your drivers licence credit card and proof of insurance....no eye contact curt, clacking away at his keyboard....continuing to say so what is your issue on why you are here? I begin to explain about my pulsating brake pedal....to which he cuts me off and says well that is most likely a brake rotar issue that wouldn't be covered by warranty regardless.....ok ...Dylan before assuming that is the case could you take a look ...I mean have a person who is a mechanic who is certified to look at my Mercedes diagnosis this......I am thinking this...I do not say this....then he goes....OH.....Your warranty expires today. I was like today? Ok.....so I am here I asked when I called this morning, and no today is expired. He is like I will need to get authorization to see if I can even look at your car without first charging you diagnostic fees...so he asks his coworker..."yeah her warranty expires today ...how does that work he says..."normally its the day previous that we stop servicing the car"...so I said is this a Mercedes of Beaverton policy? He said no....it is Mercedes Benz period. He had also mentioned that I needed a software update so I inquired about that too, and he said...yeah that takes 30-45 minutes and you will need an appointment for that? Um-mm did I not schedule an appointment at 5:15 it is currently 5:05, I also inquire about the airbag recall, to which he says, yeah that is a thing, but that is not available yet for your year car. He then says so do you want to make an appointment to have your rotors looked at? Here is the thing, regardless I need my rotors fixed. Period. However I have never been treated so rudely or disrespectful ever. It was completely injust. I will take my car and my business anywhere but here. Do not partake at this establishment ...take the drive to Wilsonville, the family owned environment and care is well received and noted...I am going to post my experience on every social platform i can so this doesn't happen to another patron. BTW I had my husband call this DYLAN ROTHAMEL back who did not return his call as of yet, even though the receptionist said before his end of shift he would call back. Horrible Horrible Horrible experience. More

"A" service I was pleased with the price and the efficient way it was completed. Also.... I was very surprised and happy that I was given a "Loaner" till my servi I was pleased with the price and the efficient way it was completed. Also.... I was very surprised and happy that I was given a "Loaner" till my service was complete the next day. More

Excellent Always a good experience with service at Mercedes of Beaverton! That's why we keep coming back.and plan to return for future service needs. Always a good experience with service at Mercedes of Beaverton! That's why we keep coming back.and plan to return for future service needs. More

Very professional experience Everything went smoothly including the loaner car. All my questions were answered with total competence. Will definitly be back next year for my A ser Everything went smoothly including the loaner car. All my questions were answered with total competence. Will definitly be back next year for my A service. More

Recall Service Recommended Maintenance Services and gave me Discounts which is so helpful and accommodated my request for my budget and have it finish in time by upd Recommended Maintenance Services and gave me Discounts which is so helpful and accommodated my request for my budget and have it finish in time by updating me. More

Scheduled Maintaince Service It was very easy to schedule service literally the next day. The car was finished as promised. The service representative was excellent. The cost o It was very easy to schedule service literally the next day. The car was finished as promised. The service representative was excellent. The cost of the Schedule B service was VERY high, especially the labor cost, and one portion of the schedule B check list was not done properly. I had to attempt to clean a drain at the bottom left of the windshield myself myself. Leaves one wondering what else was missed. Having a loaner car was a major plus and probably the biggest reason why I had the service performed by MB. More

Windshield wiper repair Chris in the service department is great. The person who answers the phone is less helpful. I have called for two warranty issues and both times have Chris in the service department is great. The person who answers the phone is less helpful. I have called for two warranty issues and both times have been told to buy the part and walk it over to service department. Maybe some training would be helpful? More

Fantastic Service Arrived and was immediately greeted by two service rep. They handle my request quickly. I received great communication with the service rep. Overall w Arrived and was immediately greeted by two service rep. They handle my request quickly. I received great communication with the service rep. Overall wait was not bad. More

One year I was taken care of professionally and in a timely way. Your coffee machine in the "lounge" makes great coffee. Thank you for a great experience. I was taken care of professionally and in a timely way. Your coffee machine in the "lounge" makes great coffee. Thank you for a great experience. More