Mercedes-Benz of Beaumont - Service Center

Service dept horrible Mike Smith Mercedes in Beaumont has tha absolute worst service dept AND employees! I scheduled my annual A service with an appt. Walk in and my exist Mike Smith Mercedes in Beaumont has tha absolute worst service dept AND employees! I scheduled my annual A service with an appt. Walk in and my existence isnt even acknowledged! So I stand there awkwardly for 5 min and no one even looked up. And no, they were not all with customers. I proceed into the showroom looking for anyone that can help. I find 1 salesman playing on his phone, and he doesnt even notice me until I start looking at a car on the showroom floor. I explain my dilemma .. I've now been there 10 min ... he walks me back to the service area and even with him, we are completely ignored! I FINALLY get help and progress is made... its now 10:52 and I'm told everyone is going to lunch so it will be at least an hour before they start on my car. I told the girl i also needed the liftgate looked at because it isn't working properly, that I want 4 new tires and to please do a State inspection. I take off at almost 11 am in the loaner. I get a call at 1:30 telling me the inspection cannot be done because my tires failed!! Really!? Perhaps that is why i told you I want 4 new tires put on. Ugh! So now, my car won't be ready at 3 pm, which is when I informed her I needed it by. I live 50 miles away from Beaumont. So, I took the loaner home. And, yay me, I get to go back to Beaumont the next day. So ... i pick my car up, and she informs me the part for the liftgate will take at least a week to come in, and she will call me so I can go back yet again! 2 weeks later i get a call ... "how is your car performing, blah blah blah ... ok give us a call if you need anythibg". I'm like, wait a minute, what about the part for my liftgate ... has it come in? Uuummmm, we already fixed that, while your car was here. Shocked, I ask, then why did you tell me it had to be ordered?? Of course, she couldn't explain that. Ugh ... so at least i don't have to go back again, right?? WRONG! 3 weeks after all that crap, my message center informs me i need to check brake pad wear!!!!!!! Needless to say, i am furious as this item is checked off on my service report as passing !! I called yesterday afternoon to speak to the GM, and of course he didn't answer. I left a message. Its been roughly 24 hours and no call back!! I love my ML 350 blutech ... but an Infinity is looking like a good trade option. They will come pick your car up from your home and leave you a loaner to perform all annual service! Mike Smith Mercedes is the worst ever dealership! BuyerS BEWARE More

Very Poor costumer service Towed my E 350 on Jan 12 for a relatively simple problem. It wouldn't start and the steering wheel locked. Department would not return calls for s Towed my E 350 on Jan 12 for a relatively simple problem. It wouldn't start and the steering wheel locked. Department would not return calls for several days. After 6 days I was able to talk to someone finally. They had not even started to diagnose my car. They start working on it only after I talked to the manager. Like it is very common they called back with a very large list of things they suggested changing. I approved only the routine service and the fixing of the problem. Bill: $1600, 70% on labor cost. They took 4-6 hours to work on it after I told them that I would be there to pick it up ready or not. I got my car back on Jan 25!! and only because I told them I was going to tow it to another facility. The repair cost probably 125% more than if done in a generic garage. I expect to pay more for mercedes service but I also I expect superior service. Very disappointed and annoyed. They sent me a box of chocolates 1 week later. Summary: 13 days to return me my car. 7 days to start the diagnosis 12 days to start to work on it 1 hour for diagnosis, approximately 5 hours of labor. Overpriced labor (expected) Absolutely horrible communication A box of 4 chocolates (good quality) with a generic note 1 week later. My advice: If you are going to use them for service make sure you get a loaner. All other times I did. This time I didn't because It was towed there and I live far away. I don't think it is a coincidence that when I get a loaner they work my car on time. More