Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Beaumont - Service Center

Beaumont, TX

4.4
70 Reviews

70 Reviews of Mercedes-Benz of Beaumont - Service Center

Sort by
July 22, 2023

Great people! Nice mobile app to schedule services! Saturday service appointment availability! Unfortunately, even when you make a 9 an appointment for service More

by dragon41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Report | Print
July 18, 2023

I was surprised my car was serviced so fast. The last time it was serviced it took four hours. More

by Jan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latasha Saurage
Report | Print
Jul 21, 2023 -

Mercedes-Benz of Beaumont responded

We are thrilled that you had a pleasant service visit!

July 15, 2023

I booked an appointment for service arrived a little early and was taken in anyway. Great staff and good quality service More

by hogrunr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon
Report | Print
Jul 19, 2023 -

Mercedes-Benz of Beaumont responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 15, 2023

Mercedes Benz always does an excellent job servicing my 2018 GLC 300 vehicle. I love how clean my car is after the complimentary car wash! They are very professional and attentive. More

by g_slaydon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon
Report | Print
Jul 19, 2023 -

Mercedes-Benz of Beaumont responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 01, 2023

I have been going there for a year. I have my favorite and only girl Kristy! She ALWAYS takes good care of me and my car. Very kind and professional! She always goes above and beyond li More

by 3B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy
Report | Print
Aug 02, 2023 -

Mercedes-Benz of Beaumont responded

Thank you for acknowledging Kristy's professionalism and dedication. Here at Mercedes-Benz of Beaumont, we appreciate when our colleagues are recognized for their hard work. Your Five Star review was greatly appreciated, and it would be our pleasure to assist you again.

June 20, 2023

Professional service, wait time efficient, employees are nice and courteous. Very nice waiting area for customers. More

by Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Report | Print
Jun 22, 2023 -

Mercedes-Benz of Beaumont responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 16, 2023

Asked for oil change and wanted to replace filters and brakes on a 37000 car. At an exoborbant price. Too long of wait!!!! More

by rcruseiDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service attendant. Great. Not her fault
Report | Print
Jun 27, 2023 -

Mercedes-Benz of Beaumont responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Chris Jenkins General Manager 409-212-2034

November 06, 2022

Great customer service. Easy to work with and always helpful to their customers. Very friendly More

by Becky.hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Beaumont responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 01, 2022

Service manager is very unprofessional and pretends to know nothing. When I asked to speak to him he never made an attempt. He was telling advisors he has spoken to me before my visit and that was a li More

by MJ
Recommend Dealer
Yes
Employees Worked With
Latasha service advisor was great, Sean Manager horrible customer service
Report | Print
Aug 03, 2022 -

Mercedes-Benz of Beaumont responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at mdipzinski@mbofbeaumont.com I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Marvin Dipzinski General Manager

June 16, 2022

Service was wonderful! Everyone was friendly and accommodating. Well worth the drive from Houston. Will recommend to my friends. Eric the shuttle driver was very nice and f More

by Bobbie Baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latasha Saurage service advisor. Eric shuttle driver
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Beaumont responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

1
...
5
6
7