Mercedes-Benz of Beaumont - Service Center

Honestly, if it weren’t for Kristie I don’t know what I’d do. She’s always taken such good care of me and my vehicle needs. She’s happy and smiling when she greets me at check in. She always has my vehicle r do. She’s always taken such good care of me and my vehicle needs. She’s happy and smiling when she greets me at check in. She always has my vehicle ready in a timely manner and keeps me informed along the way. She’s definitely an asset to the service department, thank you so much for all you do for your customers. More

Best place around! I feel like family there! Always a good experience and I trust everyone there! I feel like family there! Always a good experience and I trust everyone there! More

Adrienne xx Roman was pleasant to work with, we will contact her with all our Benz’s needs contact her with all our Benz’s needs More

My experience with this dealership was extremely horrible. I needed to get a new battery & a new key. They STRESSED TO ME THAT I MUST SEND MY REGISTRATION AND LICENSE TO PROVE THAT I OWN THE VEHICLE horrible. I needed to get a new battery & a new key. They STRESSED TO ME THAT I MUST SEND MY REGISTRATION AND LICENSE TO PROVE THAT I OWN THE VEHICLE. I sent 1) my registration, 2) Driver's license and 3) warranty paperwork in a sealed envelope. They never opened this envelope and continued to lie to me about not being able to contact my warranty company. Truth is, they never opened the envelope to receive the warranty paperwork. This delayed my vehicle service for 3 weeks. Had they opened the envelope and reviewed the paperwork they would have found all the necessary information. My warranty company was very responsive and I had to contact them on my own to initiate services. This was horrible that they continued to lie this entire time. How do I know they lied? When I picked up my vehicle, all of my information was in the same sealed envelope and had not been opened at all. My second complaint, someone stole $3 and a very expensive watch from my glove compartment. This is why I believe they kept my vehicle so unnecessarily long. If they lied about contacting my warranty company, I strongly believe they were responsible for stealing my items. They are not trustworthy and they lie to customers with no conviction. I'm so extremely disappointed with everything that I went through with this dealership. This was my first & last experience dealing with this dealership. I am now with Mercedes Lafayette. They are completely transparent, honest to customers, they don't lie/steal. They notify customers and return values in a specialized baggies. They have superb customer service. More

Service department is great. Kristi in service took care of my car quickly without any hiccups. Kristi in service took care of my car quickly without any hiccups. More

Lindsey Kristy the best advisor. Been scheduling with her since 2019, I appreciate her great customer service skills! Not to mention, hot chocolate always a hit! Been scheduling with her since 2019, I appreciate her great customer service skills! Not to mention, hot chocolate always a hit! More

Kristy and the Beaumont service department keep us coming back because of their excellent service and convenience with the service process. Highly recommended experience! back because of their excellent service and convenience with the service process. Highly recommended experience! More

Mercedes-Benz of Beaumont service department has been very efficient with helping me with any issues that I have had. It’s nice to know that there is a good dealership local for all my car needs. very efficient with helping me with any issues that I have had. It’s nice to know that there is a good dealership local for all my car needs. More

I’m very happy with the service department and Kristy is the best to work with. She’s always happy to help me with anything I need. the best to work with. She’s always happy to help me with anything I need. More

I had a new service tech this visit. I’ve worked with same tech for at least 15 yrs. So i was apprehensive about a new person but I had no reason to be. She was delightful. I’ve alway I’ve worked with same tech for at least 15 yrs. So i was apprehensive about a new person but I had no reason to be. She was delightful. I’ve always had good service at this dealership. More