Mercedes-Benz of Baton Rouge - Service Center

Routine maintenance and warranty repair Service was done in a timely manner, and warranty work was completed as described. Having a loaner car for me everytime I need it is a huge part of w Service was done in a timely manner, and warranty work was completed as described. Having a loaner car for me everytime I need it is a huge part of why I take my vehicle to MBof BR. I would not hesitate to refer someone to them! More

An excellent experience Marjorie Reiff in my opinion is your best service writer there, she is very knowledgeable and always willing to go the extra mile to help out whateve Marjorie Reiff in my opinion is your best service writer there, she is very knowledgeable and always willing to go the extra mile to help out whatever the need is. Her follow up on concerns is never a problem. I would recommend Marjorie to any of my friends or coworkers. I look forward to my visits there. More

Very friendly experience I always like the friendly experience and the quality of service that I have always received . I plan to purchase a Nother Mercedes in the very near f I always like the friendly experience and the quality of service that I have always received . I plan to purchase a Nother Mercedes in the very near future More

Excellent Service Recently I took my car in for service at the Mercedes Benz dealership in Baton Rouge, LA. Mrs. Andrea Bridwell was the service advisor. As always An Recently I took my car in for service at the Mercedes Benz dealership in Baton Rouge, LA. Mrs. Andrea Bridwell was the service advisor. As always Andrea provided excellent customer service. I needed to have Service A, front and rear brakes and some other miscellaneous repairs. She set up a loaner vehicle for me to use while my car was being serviced. While they were checking the vehicle an additional problem was found with the turbo seal. She notified me of the details and I gave permission to go on to repair that also. The service was completed in a very timely manner. When I went to pick up my car Andrea reviewed with me all of the service details and also gave me an estimate on other minor repairs that I will get at a later time. Andrea has a warm beautiful personality. She is always very pleasant and professional. I'm glad she is my service advisor. More

Courtesy and Service Margie is outstanding. She is always courteous, caring and goes above and beyond every time a service issue arises. The service itself from the backst Margie is outstanding. She is always courteous, caring and goes above and beyond every time a service issue arises. The service itself from the backstop is also always excellent. I am very pleased with Margie as well as the team from upper level management, Nick, Kyle, Gwen to Lynn and Kelly in sales to Dan in service. More

Good Sales, Awful Mechanics, Understaffed Service Department I've serviced two sprinters for a few years and have bought one used sprinter from them. Their service department experience was not up to the cali I've serviced two sprinters for a few years and have bought one used sprinter from them. Their service department experience was not up to the caliber that I would expect from a commercial service center, or a luxury dealership, or even my local mechanic down the road. They are nice and are doing the best they can, but they do not meet the needs of our company, as a commercial vehicle owner. I would not recommend your service department to anyone at this time. Their mechanics have not fixed problems and we often have to have repeat visits, their service department struggles to keep up with customer volume and is not able to answer phones or return phone calls in a timely manner. Their sales department makes guarantees that their service department will fix an issue for a used vehicle as a condition of purchase, but the service department cannot deliver. You may want a Sprinter, but go buy a Ford Transit Commercial instead. More

Quality Service With A Smile! My Mercedes Benz was due for service A (oil change and inspection). From the moment I called to schedule until the time my vehicle was completed, the My Mercedes Benz was due for service A (oil change and inspection). From the moment I called to schedule until the time my vehicle was completed, the service at this dealership was impeccable. The scheduler was cordial and worked with me to get an appt available with my schedule. I arrived at the dealership/service center area and was greeted promptly by a smiling face. I was escorted into my service advisor's office and we discussed the work needed on my car......Marjorie was exceptional and answered all of my questions and helped me understand everything. My car was serviced promptly. The mechanic (Daniel) that worked on my vehicle made sure everything was to perfection. I can honestly say that I am truly blessed to have found this dealership and service center. Mercedes Benz of Baton Rouge will be the only place that I do business with because of the quality of employees, quality of workmanship/service, and because they make me feel at ease about all of my Mercedes needs. Exceptional place and would recccomend to everyone! More

Marjorie Reiff We have a fleet of about 200 Mercedes Sprinter vans, Marjorie is the advisor that we have decided to let handle all of our service needs, we have trie We have a fleet of about 200 Mercedes Sprinter vans, Marjorie is the advisor that we have decided to let handle all of our service needs, we have tried some of the others but they always seem to drop the ball one way are another, Marjorie keeps us posted on the progress, you can feel confident that an e-mail will be answered and a phone call returned, we understand that we cannot be placed infront of other customers, and watching her with other customers that come into your dealership waiting our turn, i have noticed that she makes everyone feel equally important, she does not rush to get through to the next she makes eye contact with you and lets you know she will be a minute, she is certain that she understands you concerns, and always ask the right questions, she calls you and let you know that your vehicle is ready, goes over again what service was performed on your vehicle to be certain that you understand, She knows the Mercedes product very well and 100% professional and courtious. More