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Mercedes-Benz of Baton Rouge - Service Center

Baton Rouge , LA

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519 Reviews

519 Reviews of Mercedes-Benz of Baton Rouge - Service Center

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May 17, 2016

Service I love texting and emails. This made it easier to communicate, since I am not able to answer my phone at all times. This is important for me More

by Bwisekal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 24, 2016 -

Mercedes-Benz of Baton Rouge responded

Yes, we LOVE the digital Service Drive too! We know that our customers are busy and understand that everyone's means of communicating is different. Being able to communicate via text and e-mail is great for that. As always, thanks for choosing #MBOBR.

May 17, 2016

Excellent Thanks to Jason for getting me in and out. Great attitude and he really took care of me. Thanks. Can't wait until my next visit More

by Jamione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blakenbiller
May 24, 2016 -

Mercedes-Benz of Baton Rouge responded

Thank you for leaving us a 5 Star review! We always love hearing that our Service customers are satisfied. We're glad Jason was able to get you in and out in a timely fashion. Thanks for choosing #MBOBR!

April 27, 2016

MB Sprinter RV trouble while traveling Service advisor and tech both went above and beyond to help us get back on the road without having a lengthy wait for an appointment. More

by Fritzman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marjorie Reiff
Apr 28, 2016 -

Mercedes-Benz of Baton Rouge responded

Thanks for taking the time to give us some positive feedback! So glad our team was able to get you back on the road in a timely fashion.

April 23, 2016

Quick Turnaround and excellent service Excellent customer service and response time for repairs. Curteous, friendly and professional staff and overall experience. Service Advisor is very he More

by OFKhoury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 28, 2016 -

Mercedes-Benz of Baton Rouge responded

Thanks for the 5 Star Review! We love to hear the praises of our Service Advisors. So glad Andrea met your needs and made sure you had a pleasant Service experience. As always, thanks for choosing #MBOBR!

April 20, 2016

Excellent service at MBOBR I have always enjoyed an excellent relationship with my Mercedes Benz dealership!! Everyone treats me with the utmost courtesy and consideration; it More

by Gray Goose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marjorie Reiff
Apr 22, 2016 -

Mercedes-Benz of Baton Rouge responded

We couldn't be happier to have you as a customer. Recommending us to your friends and family is the greatest form of flattery. Thank you for continuing to choose MBOBR!

March 24, 2016

Horrible Service Every time the car is brought into the service center for routine maintenance, coincidentally, a list of issues nonexistent prior to bringing the car More

by MBOr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marjorie Reiff
Mar 25, 2016 -

Mercedes-Benz of Baton Rouge responded

Sir/Madam, With each service we do a multipoint inspection to ensure the safety and reliability of the vehicle. We always attempt to keep our customers up to date on preventative maintenance. Please contact our Service Manager Dan Davenport directly at 225-490-3127 or via e-mail ddavenport@mbobr.com so that we may resolve any remaining issues for you. Thank you.

March 05, 2016

Flat tire Outstanding service very friendly people, quality work, and a good value. I highly recommend this great dealership which value Qualityservice as well More

by JLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 07, 2016 -

Mercedes-Benz of Baton Rouge responded

Thank you for the 5 Star review! We are happy to know you would recommend us to others. We appreciate your continued patronage. As always, thanks for choosing MBOBR!

February 19, 2016

Awesome. Very friendly and thorough. The agents have always been honest with me about what is going on with my car, including letting me know when my repair is covered under warranty, whi More

by Gabriel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Bridwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2016 -

Mercedes-Benz of Baton Rouge responded

Gabriel, thank you for reviewing #MBOBR. We're pleased to know that Andrea has been so helpful to you in Service. We appreciate the positive feedback!

February 15, 2016

Excellent Service, communication, and all around experience. Andrea always takes care of me when I bring my mercedes in and could not be happier with my over all experience there. I will always resort to Andrea More

by HiPerformanceDetail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Bridwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2016 -

Mercedes-Benz of Baton Rouge responded

We're happy to hear that Andrea is your go-to service advisor. Thank you for always choosing MBOBR!

February 06, 2016

Service Everything was fine. I'm waiting for the warranty report from you to see if I am able to afford the prescribed services. Andrea was wonderful. More

by Thelma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Bridwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2016 -

Mercedes-Benz of Baton Rouge responded

Thank you for choosing MBOBR! It's my understanding that Andrea e-mailed you the information you requested this morning. If you have any further questions please don't hesitate to contact us.

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