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Mercedes-Benz of Baton Rouge - Service Center
Baton Rouge , LA
519 Reviews
519 Reviews of Mercedes-Benz of Baton Rouge - Service Center
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March 02, 2018
80000 mile service. Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything that was done on my vehicle. More
by Gee68
Employees Worked With
February 20, 2018
Awesome Customer Experience I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling t I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling to bring my car in and requesting a loaner. Overall I received a great customer experience at Mercedes Benz of Baton Rouge. I strongly recommend them as a dealership that cares about having satisfied customers. Josh Marchan was an awesome advisor in every step of the way. More
by 2blssd1
Employees Worked With
February 13, 2018
Awesome Service I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usua I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usually have to spend some money.(of course no one likes to do that-smile).But I must say that my experience today (Tuesday, February 13,2018) was excellent from the moment I walked in until the moment I left. The Quality Of The Customer Service at Mercedes-Benz of Baton Rouge Was unbelievably satisfying. I felt like part of a family. Mr. Josh Marchan, My Service Advisor was knowledgeable concerning any and all questions and concerns that I had. I can not thank him enough. He relieved the worries that I had concerning my vehicle. Thank you Mr. Josh Marchan. Another wonderful encounter that I had was with Mr.Larry Mitchell. He was extremely pleasant and again he made me feel like family. I do not know what to say other than Mercedes-Benz of Baton Rouge your employees are Professional and they allow me as a female to have a wonderful experience. I would like to add that I have come away with more knowledge concerning my car than I have every had before. God Bless You and your Wonderful Dealership Of Quality People. Your service is ABOVE the REST. Thank You More
by kmitchel
February 03, 2018
Check light on dash for AMG GLE 43 It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service repre It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service representative scheduled my appointment for the same day with Mr. Hines, service advisor. I had a loaner vehicle ready and waiting when I arrived. Mr. Hines contacted me during the time my vehicle was in service and kept me informed. I greatly appreciated the professionalism and the royal treatment l was shown during business with MBOBR. More
by ELHS21
Employees Worked With
February 02, 2018
Mercedes can use improvements It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, T It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, They will try to accomplish this through any means. Even if it’s deception and lies. I was traveling a far distance because I thought this particular dealership was different! I was definitely wrong! More
by Korleyon20
February 02, 2018
Very good The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complica The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complicated to detect the problem but the dealership work very hard to assure the best results for my vehicle. More
by Mary Mason
Employees Worked With
February 01, 2018
10,000 mile Service I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update and figured out if I had a leak from the sunroof. My car was ready to be picked in timely manner. More
by spooncheryl
Employees Worked With
Suzanne
January 31, 2018
Terrible treatment today I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne S I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne Sellers and I received horrible service just terrible I was waiting in the waiting area just to get half of my work done, Savannah act like she needs more training or she just treat certain people like she doesn't know what she was doing and in the result of her screw-up she made excuses about I wouldn't have had time to get all the work done anyway. She was charging me for this and charging me for that for things that I normally don't get charged for and when I told her that I usually work with Josh maybe she can go talk with him and try to fix the problem she ignored me and waited on another co-worker to get off the phone with somebody else and then ask him. And when he pointed out to her her screw up then they both proceeded to tell me that I could come back another day and get the rest of my work done, just like that no big deal to her (Suzanne Sellers) More
by KP
Employees Worked With
Suzanne Sellers
January 22, 2018
Welcoming experience First time dropping off my car for maintenance. Josh was extremely courteous and nice. They did the normal check and found one other minor issue I was First time dropping off my car for maintenance. Josh was extremely courteous and nice. They did the normal check and found one other minor issue I wasn’t even aware of. Pleasure to be a customer here More
by EricinLA
Employees Worked With
January 15, 2018
Great Customer Sevices from admin. Personal but that’s it. As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at As I said the service from the admin staff was out of this world. But a little concerned about the guys that actually do the work or drive the cars at least. I explained to our service coordinator that the last time our previous MB was in the shop I received a camera ticket in the mail for failing to stop at a red light on Coursey Blvd. dated for a day our suv was at the dealership. He asked me if I wanted to bring a copy of my receipt in, and he would try to get us reimbursed. That is when I explained I had payed it already and we did not even have that suv anymore (long story short I didn’t know where the recipe was). All I asked was for it not to happen again. And it didn’t but after some inspection it appears to have some minor scratches on the front passenger fender of our new car after this visit. So that is the reason for my low rating. But I will say once more the service managers and/or coordinators were outstanding from appointments, loaner car, updates and accurate completion estimates that part was first class. More
by Boone911
Employees Worked With
