Mercedes-Benz of Baton Rouge - Service Center

Very high level of service D'Arcy Hines went above and beyond to make sure my concerns regarding my vehicle were addressed and repaired in a very timely manner and I received my D'Arcy Hines went above and beyond to make sure my concerns regarding my vehicle were addressed and repaired in a very timely manner and I received my car when promised More

Customer service was good but service maintenance was poor. My car stayed in the shop for two weeks the customer service and communication was great. The service for maintenance was horrible I had a bad odor c My car stayed in the shop for two weeks the customer service and communication was great. The service for maintenance was horrible I had a bad odor coming from my Ac the dealership changed my cabin filter and performed an a.c. treatment. After they changed and performed the a.c. treatment on the cabin filter a musky order still came from my ac. My steering wheel buttons were peeling they changed the buttons but I complained about automatic shut off button peeling but when I picked my car up that button was still on my dash and the A was still missing. I also scheduled a wheel alignment it was done but now my tires are not balanced. I'm still waiting on the advisor to contact me about the unfinished maintenance it has been six days. More

Very Happy I had the greatest experience. The staff was very nice and courtesy. They kept me up to date and made sure all questions were answered. Highly recomme I had the greatest experience. The staff was very nice and courtesy. They kept me up to date and made sure all questions were answered. Highly recommend this dealership More

Very helpful and quick service! The dealership is great with customer service. Very friendly and the service checks are always finished with a reasonable amount of time! Makes it ver The dealership is great with customer service. Very friendly and the service checks are always finished with a reasonable amount of time! Makes it very easy to go and get the check done More

Great, fast, and economical. This dealership takes customer service to a whole new level, while you are thinking it, they’re doing it. I’m glad I bought our E-350 from them. This dealership takes customer service to a whole new level, while you are thinking it, they’re doing it. I’m glad I bought our E-350 from them. More

Excellent I did not call and schedule an appointment and my problem was taken care of the same day. Everyone was very friendly. Great customer service. I did not call and schedule an appointment and my problem was taken care of the same day. Everyone was very friendly. Great customer service. More

Always great! My service rep takes excellent care of my car and me. I get in and out in a timely manner or else I use a dealer provided loaner vehicle. My service rep takes excellent care of my car and me. I get in and out in a timely manner or else I use a dealer provided loaner vehicle. More

Baton Rouge Location I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a recall and a full checkup done on the car. The customer service was really nice, polite. My service guy named was Josh Marchan who was very professional, quick & answered all my questions and concerns with compassion and knowledge (being that this is my first time owning a Mercedes). The facility is well polished, fresh snacks, coffee , & beverges was provided for all costumers while we wait. A male service receptionist also, made some copies for me that I needed for class PLUS a free car wash :) . Great dealship More

Recall I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen esp I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen especially Andrea Bridwell. LARRY THE SHUTTLE drive was hospitable and the check in lady for recalls. I can t remember her nae but she was an angel also More

Great service and communication Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to w Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to wveryone More