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Motor Werks Mercedes-Benz - Service Center
Barrington, IL
96 Reviews
96 Reviews of Motor Werks Mercedes-Benz - Service Center
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June 29, 2016
Horrible service experience I went to get my tires checked, they were making weird noises. After couple of hours I received a call from Jim DeRosa explaining that my tires need t I went to get my tires checked, they were making weird noises. After couple of hours I received a call from Jim DeRosa explaining that my tires need to be replaced ( it's a brand new car with only 18k miles). They were not able to tell me the thread count ( they didn't have the report yet) but already he said I need my tires replaced. What he didn't know is that I have two sets of tires (summer and winter) and my summer tires have only been driven for 9k miles. I feel like they were trying to rip me off. I did not get my car fixed there.. Horrible service. No people skills. And I didn't even get a survey after my visit... What were you afraid off???? I went to a different dealer (knauz) the next day and it turns out my tires are perfectly fine ( they do not need to be replaced) but I needed my shock absorber replaced on one of the tires.. (Which Motor Werks neglected to mention). I'm a long time customer of Motor Werks but I will NEVER do any business with them again. More
by Dana
Employees Worked With
Jim DeRosa
September 25, 2015
Great dealership Top quality personal service from every aspect of the dealership. Always professional and I have never left there disappointed. My wife and I have ask Top quality personal service from every aspect of the dealership. Always professional and I have never left there disappointed. My wife and I have asked ourselves on more than one occasion, why would we ever buy anywhere else. We do like our SLK!!! More
by MBSLK
Employees Worked With
Andrew
January 24, 2015
service visit Everything went as planned. Steve was helpful and kept me informed of progress. Can a few days to repair got a loaner with GPS just ad I asked. Everything went as planned. Steve was helpful and kept me informed of progress. Can a few days to repair got a loaner with GPS just ad I asked. More
by Adrian
Employees Worked With
steve, Marc Leibovitz
January 02, 2015
Good Customer Service I brought my Mercedes in for an annual service - It was completed, but i found one portion of the Navigation was still not right - they took it back a I brought my Mercedes in for an annual service - It was completed, but i found one portion of the Navigation was still not right - they took it back and took care of it immediately. The cost was sliightly high - but it is a Mercedes More
by mmohr
Employees Worked With
Christopher Cruz
January 01, 2015
superb service on my Honda The reason I drive to Barrington from Crystal Lake for service on my 2001 CRV is for the always outstanding service. This visit was no exception. T The reason I drive to Barrington from Crystal Lake for service on my 2001 CRV is for the always outstanding service. This visit was no exception. Thanks Ed and Brian. Happy New Year. George Sutfin 815-356-7830 658 Kendallwood Ct Crystal Lake, IL 60014 More
by 7944gut8
Employees Worked With
Ed,Brian
December 17, 2014
Excellent customer service by Doug Hirsch I have been going to Motor Werks to service my BMW for 7 years and have recently come across Doug Hirsch BMW Assistant Service Manager who is very fri I have been going to Motor Werks to service my BMW for 7 years and have recently come across Doug Hirsch BMW Assistant Service Manager who is very friendly and courteous and always provides top notch customer service. Bob Poduch, you have a great employee working for you and I feel very happy when I see Doug. Doug is extremely knowledgeable in all aspects of servicing my car and is the right person for the right job. Excellent customer service and great employee selection. Way to go! Naz More
by ferina
Employees Worked With
Doug, Hirsch
November 17, 2014
Fast, helpful, good quality work completed It is always with a sigh of relief that I pull into the Honda service bay and see Ed Wong. Knowing that Ed is there is facilitate whatever service I It is always with a sigh of relief that I pull into the Honda service bay and see Ed Wong. Knowing that Ed is there is facilitate whatever service I need on my car makes for a more relaxing experience. Ed is helpful and honest and I appreciate his assistance in maintaining my vehicle. This is the second car that I have purchased from MW and I continue to use the service there as well. More
by jmsrgn
Employees Worked With
Ed Wong
November 17, 2014
Routine Mercedes Benz Service Interval Would still LOVE to have somebody come out and program my garage door opener in my Mercedes Benz (and possibly BMW, as well). Thank you. Would still LOVE to have somebody come out and program my garage door opener in my Mercedes Benz (and possibly BMW, as well). Thank you. More
by wick_60010
Employees Worked With
John Laskowski
November 05, 2014
Top notch! I have always been satisfied with Steve McGinley and the Quality of his Repair Work! Bob Poduch, you run a great shop! Excellent customer service o I have always been satisfied with Steve McGinley and the Quality of his Repair Work! Bob Poduch, you run a great shop! Excellent customer service of the dealership overall! More
by afilamor
Employees Worked With
Steve McGinley
October 23, 2014
Service people great! finance people rude The people who service the car are great. Always are. We have four cars that get serviced there, from a 1985 to a 2012. I did purchase this car i The people who service the car are great. Always are. We have four cars that get serviced there, from a 1985 to a 2012. I did purchase this car in Ohio and had a question about the financing. I think maybe because it was not purchased there(?) the women was, gosh how do I say it? Totally grumpy, enough so that I will never step in there again! Again, service is great, but if that women is front and center to the buying customer, I would ask her to stay home if the rock she crawled out from under that morning made her "grumpy". It ain't good for business. More
by Troutmask
Employees Worked With
Grumpy women in finance!!!
