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Motor Werks Mercedes-Benz - Service Center

Barrington, IL

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96 Reviews

96 Reviews of Motor Werks Mercedes-Benz - Service Center

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May 19, 2022

--Sylvia Drwila of Motor Werks of Barrington pays wonderful attention to the needs of the customers. Responses on time and provides timely updates. More

by Raphael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Drwila
May 23, 2022 -

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback. We are thrilled that you had a great experience working with Sylvia and the services she provided. She takes great pride in providing the best customer experiences. Thank you for choosing us to earn your business. Driven by You.

June 02, 2021

Sylvia did excellent work re: the maintenance, very much needed, on my 350. Sylvia really has extensive knowledge about Mercedes and how the car operates and what it really needs. I totally trust her judgem More

by Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Drwila
Jun 02, 2021 -

Mercedes-Benz of Barrington responded

Thank you for sharing your experience with us. We are thrilled you were happy working with Sylvia and the customer service she provided. Thank you for choosing us to earn your business and trust for services need on your E350. We are happy Sylvia's dedications shined through in your experience working with her. Welcome to the Circle.

December 11, 2019

In this delar I've been four times ... exactly , three times in parts service , after that I wasn't happy ! After five monts leader I got service for my vehicle , and I was served " very positively " b More

by charonwes
Recommend Dealer
Yes
Employees Worked With
Robert Knurowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Drwila, Hector Currion
Dec 12, 2019 -

Mercedes-Benz of Barrington responded

We are thrilled you enjoyed the services provided by Sylvia and Robert. We value your business and appreciate you choosing us. Welcome to the Circle.

February 19, 2019

Highly recommend Amazing experience, bought my car 2 years ago, great people, very professional and not pushy. Have been servicing my car at BMW since then, has a gr More

by Rami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Feb 21, 2019 -

Mercedes-Benz of Barrington responded

Thank you for choosing our Service Department as well to earn your business. We are thrilled you have been happy working with Victor in BMW Service. Our number one goal is to provide great experiences all around for our customer. We appreciate you sharing you feedback on your experience with the servicing of your vehicle. Thank your for being a part of the Circle.

February 15, 2019

Sylvia was very efficient. Sylvia got our car in and paper work done and walked me over to pick up the loaner. very smooth transaction. Service was done by the time promised. More

by SueKurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Drwila
Feb 21, 2019 -

Mercedes-Benz of Barrington responded

Thank you for visiting our Service Department. We are thrilled your experience was smooth and efficient working with Sylvia. Welcome to the Circle

February 11, 2019

Service repair Gary and Robert they did it great job working on my Mercedes if the Mercedes saying (Mercedes or nothing) I can Say it Gary and Robert or no one t More

by Adam Pogorzelski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Knurowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Lombardi
Feb 19, 2019 -

Mercedes-Benz of Barrington responded

Thank you for taking he time to share your experience in with our service department members Gary and Robert. We are thrilled that you are happy with the services provided. We appreciate you choosing us to keep your Mercedes in good health. Thank you for being a part of the Circle.

January 05, 2019

WARNING: DO NOT BRING YOUR VEHICLE HERE FOR SERVICE!!! Motor Werks Barrington has managed to mess up once again. From driving my vehicle thru tolls and incurring violations (which they did resolve after nu More

by Pr3ttyNikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul-Service
Jan 09, 2019 -

Mercedes-Benz of Barrington responded

Thank you for your feedback. Your issues have been directed to the Service Manager of the INFINITI service department.

August 22, 2018

Excellent Service Experience I had an excellent service experience the other day with my BMW at Motor Werks of Barrington. Ivan and Marc, the Service Manager, assisted me on my c More

by delk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
IVAN and MARC
Aug 24, 2018 -

Mercedes-Benz of Barrington responded

Thank you for taking the time to share your feedback. We strive to provide the best service and experiences for our customer. We appreciate your business. Welcome to the Circle.

June 29, 2018

Great service by Victor Najjar Victor is one of the best service consultant I have ever worked with, very professional, courteous, easy to work with and works very hard to satisfy h More

by Rami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Najjar
Jul 03, 2018 -

Mercedes-Benz of Barrington responded

Thank you! We are thrilled you enjoy working with Victor and the experience he provides you. We appreciate you choosing to stay with us and the opportunity to provide a good experience. Thank you for being a part of the Circle.

May 18, 2018

Pick any place else Extremely fed up with BMW motorwerks. Will never be back and hope you don’t go either. After having multiple issues I tried to see the best in their More

by Zqureshi93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek
May 18, 2018 -

Mercedes-Benz of Barrington responded

Thank you for bringing this to our attention. We have notified Chris Lima and Marc Collura of your situation. This is not the experience we nor BMW of Barrington strive for our customers. You will be contacted to address your concerns and we hope the opportunity to resolve it as well. Thank you

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