Mercedes-Benz of Barrington

I'd been thinking for a while that it might be the right time to consider replacing my Infiniti I30 that had served me so well for more than 10 years. So one morning earlier this week, I had a brief phone time to consider replacing my Infiniti I30 that had served me so well for more than 10 years. So one morning earlier this week, I had a brief phone conversation with one of the Infiniti consultants, Sebastian Stankiewicz, and arranged to visit the showroom later in the day. My intention was just to take a look, and decide whether my next Motor Werks purchase (to be the fifth for my family!) would be now, or at some point in the not-too-distant future. I arrived around 4:00, and drove away - in my new G37X - at 6:30! Sebastian was friendly, courteous, informative and efficient in offering a terrific deal - with none of the tiresome "negotiation" for which some dealers are notorious. He exemplified everything we have come to expect and enjoy in dealing with Motor Werks. Motor Werks Infiniti is fortunate to have Sebastian on staff...and the auto-buying public is fortunate to have Motor Werks! It's treatment of customers is without peer in the industry. We're looking forward to many more years in our relationship with Motor Werks! Mary Ellen Schiller Inverness More

I was in the market for a good used vehicle. I contacted Bob Arnesen and it was a pleasure to work with him. The transaction was smooth and he was very professional. I would highly recommend your dealership Bob Arnesen and it was a pleasure to work with him. The transaction was smooth and he was very professional. I would highly recommend your dealership and Bob Arnesen. Karen Cussen Cary,IL More

Although I live in Minneapolis, where we have 2 quality BMW stores, I bought my new 535 from Motorwerks Barrington specifically because of Bob Arnesen. I've known Bob for a long time, and I trust him to c BMW stores, I bought my new 535 from Motorwerks Barrington specifically because of Bob Arnesen. I've known Bob for a long time, and I trust him to consistently do his best to get me comfortable with the deal This transaction was no exception. We negotiated it via e-mail and over the phone, and when I drove my trade from Minneapolis to Barrington, Bob made sure everything went exactly as we had discussed. He also made sure that everyone on the Motorwerks deal team, from prep to the guy who introduced me to the car, to the finance team made me feel like I was their only customer. Simply stated, Bb helps you get comfortable BUYING a car, instead of SELLING you a car.........there's a big difference, and I appreciated his approach. He did recommend the BMW extended warranty, and I bought it because I trust his judgment. Overall, a wonderful, smooth transaction and buying experience, and I couldn't be happier with the car and the deal. More

My salesperson, Dustin Rocha made the grade today. Dustin was patient and helped with my questions over the buying process and the car itself. I became impressed with the dealership amenities and service dep was patient and helped with my questions over the buying process and the car itself. I became impressed with the dealership amenities and service department as Dustin toured me around the dealership. I also met and worked with more courteous professional staff like Eric Claeson in Accessories and Tony Dee in Finance. It's very important and absolutely critical to me, I have confidence in my salesperson and the Motorwerks dealership as a whole to know I'm making the right decision to purchase. Many Thanks to Dustin for helping instill the confidence I needed to make my Mercedes purchase and to the rest of the staff for helping create our future relationship. Larry Gresham. More

My wife and I recently bought a slightly used BWM 128i convertible in pristine condition. Our sales person was Dave Mitchell, and the buying experience could not have been better. Dave is a true professio convertible in pristine condition. Our sales person was Dave Mitchell, and the buying experience could not have been better. Dave is a true professional, very courteous, no pressure, and we highly recommend Motor Werks of Barrington if you are shopping for a car. Ask for Dave Mitchell and you won't be disappointed! More

Bob Arnesen is professional, knowledgeable and interested in customer satisfaction. I recently sought his advice on a used vehicle for my son and also purchased a new Mercedes a few years ago from him. I hig in customer satisfaction. I recently sought his advice on a used vehicle for my son and also purchased a new Mercedes a few years ago from him. I highly recommend anyone who is seriously contemplating a purchase to contact Bob. Kevin Illia More

Sean has been great to work with. He went out of his way to deliver the product to me in downtown Chicago. I had an issue right with the vehicle right after I had accepted delivery, and Sean has seen to it to deliver the product to me in downtown Chicago. I had an issue right with the vehicle right after I had accepted delivery, and Sean has seen to it that it is resolved. At this point, I can't say enough good things. Thanks for all, Terry More

Purchased brand new Mercedes Benz AMG E63. The sales associate explained that the dealership cannot locate the manuals (the leather booklet case with all the literature) for the car, promised to order o associate explained that the dealership cannot locate the manuals (the leather booklet case with all the literature) for the car, promised to order one and go over the car features later. After 48 days, I still do not have my manuals, no Tele-Aid activated (Like OnStar system), no warranty guide, no follow up, missing factory literature that came with the vehicle. I still do not know how to use navigation system to the fullest. After 10+ calls, multiple visits to the dealership, they seem to not care much nor take charges to take care of the issue. This is a typical dealership service where they do everything to sell your car and once you take the car out of the dealership, you are no longer valuable to them. I do not recommend Motor Werks, Barrington IL. I will be staying away from this place as long as I can. More