Mercedes-Benz of Barrington

Very pleasant experience at Motor Werks in Barrington great sales staff and Erik Swanson in service is great I trust him and his recommendations for my automobile great sales staff and Erik Swanson in service is great I trust him and his recommendations for my automobile More

A quality Dealer that you are schould not only wash exterior of car but also vacuum interior also. You service people are very knowledgeable and friendly which I appreciate. exterior of car but also vacuum interior also. You service people are very knowledgeable and friendly which I appreciate. More

Without a doubt, the best dealership in the NW suburbs. Fair pricing, excellent customer service and courteous staff. My first choice for a dealership...no need to go anywhere else. Fair pricing, excellent customer service and courteous staff. My first choice for a dealership...no need to go anywhere else. More

Everyone I had dealings with during my visit was exceptional. Hats off to the staff! The service team was very attentive and very willing to make sure that my experience was a good one. exceptional. Hats off to the staff! The service team was very attentive and very willing to make sure that my experience was a good one. More

I have been a customer of motor works for over 12 years. Service associated with auto maintenance has consistently been high. The service team performs a high quality of work and ensures that my cars are o Service associated with auto maintenance has consistently been high. The service team performs a high quality of work and ensures that my cars are operating at their best! I'm not high on sales team ability to provide the same high level of customer loyalty. It is the consist performance and customer care of the service department that keeps me loyal. Feel free to call for clarification and additional information (815/353-4499). Regards, Lionel Sweeny More

Mr Marc Leibovitz was a very nice man and he is good sales person because of they way he treat me as a custonmer and every other sales person in your dealership, your dealership is grate and i will reco sales person because of they way he treat me as a custonmer and every other sales person in your dealership, your dealership is grate and i will recommend your car lot and Mr March to many of my family and friends. Yours, Hakeem Mustapha. More

As always very professional and excellent customer service. All work done on time, explanation was provided at the end. While the car was in, Service manager called to provide additional updates and w service. All work done on time, explanation was provided at the end. While the car was in, Service manager called to provide additional updates and work being performed. Car was washed and clean when returned. More

Bought a new vehicle and spent over $5K in dealer accessory options, only to experience the accessory staff are very unknowledgable, and ruined the finish on my brand new vehicle. Still waiting for accessory options, only to experience the accessory staff are very unknowledgable, and ruined the finish on my brand new vehicle. Still waiting for them to correct the situation. Will never do business with this dealership again. Sales rep Ken Betts made his commission and could care less about the issues with the accessory dept (Mike Gracz), will not return calls. Bought from previously from a different MB dealership and unforutnately I chose Motor Werks this time because it was closer to home, I would not recommend them to any of my colleagues or friends. More

In fairness to Motor Werks, they bought back the LEMON 2005 Cadillac CTS, VIN 1G6DP567750183437, I purchased on November 4, 2011. Why in truth, the car should have never been sold to anyone, bald and nea 2005 Cadillac CTS, VIN 1G6DP567750183437, I purchased on November 4, 2011. Why in truth, the car should have never been sold to anyone, bald and nearly bald rear tires on a RWD car(though the sales man claimed the tires had another 25,000 miles left and they showed me an undated inspection record that claimed the tires were all at 4/32nds, when in reality they were checked by a local tire dealer and measured 5/32nd LF, 4/32nd RF, 2/32nd LR, and barely 3/32nd RR)that contributed to an accident on November 8th, an engine that required major repair on December 14th(we were already debating the financial loss from the accident and need to buy new tires), and a transmission that completely failed on December 21st. Imagine all these problems within only 47 days and 1,697 actual miles driven. They finally bought the LEMON back on January 23, 2012 after two months of frustration and arguments for the exact amount I paid for it of $10,700. They did provide me with a loaner car from December 21, 2011 to January 23, 2012 which was only fair given all of the extenuating circumstances. The accident cost me $1,329.83 on November 21, the tires cost $577.66 on November 10, and the window tint cost $200 on December12, for a total of $2,107.49. The estimate to repair the engine was $670.17 on November 29 and the estimated replacement cost for the transmission ranged from $3,200 to$3,800 on December 22. This work was never performed by the dealer as they wanted me to select a different car before they decided to buy back the LEMON. The real disappointment was the out of pocket loss of $2,107.49 on a LEMON which they refused to pay, the run around between the president/CEO, general manager, sales manager and salesman, and most importantly my son's huge disappointment in his first car. I am only grateful that he or the other driver was not injured in the car accident three days after the purchase. Imagine how much better of a car I could have purchased in the first place if I wanted to spend the lost money on top of the original purchase price or $12,807.47 out the door. I have been driving and buying cars since 1972 and this was the one and only, worst car purchasing experience in 29 years. They took this car in on trade, inspected it (not), and sold it to me. As the saying goes, buyer beware! More

I went in to look for a new SUV. My wife and I arrived at around 3:30 and by 6 were were finishing the paperwork on a new M350. It was a great experience as Jason understood which cars would fit our need at around 3:30 and by 6 were were finishing the paperwork on a new M350. It was a great experience as Jason understood which cars would fit our needs and he definitely did not try to oversell or put us in a car that wasn't right for us. Joe walked us through the paperwork without a hitch. I would heartily reccommend them to anyone looking for a new car. More