Mercedes-Benz of Barrington

I have experienced continuous and excellent service for the past ten years with both of my BMWs. Over the years, courteous and competent technicians have serviced my vehicles and their managers have been the past ten years with both of my BMWs. Over the years, courteous and competent technicians have serviced my vehicles and their managers have been consistently concerned with the overall quality and the ultimate customer satisfaction. More

I recently went into Mortorweks and was thoroughly annoyed by the lack of customer service in the Accessories Department. When the young man (Mark Grace or Mike Grace?) wasn't on his phone texting, he annoyed by the lack of customer service in the Accessories Department. When the young man (Mark Grace or Mike Grace?) wasn't on his phone texting, he was staring at my chest! I was so insulted that I later sent in my son to pick up my car. This is not acceptable behavior or customer service! More

Called with an odometer question regarding a used MB just purchased by my son. Talked with John Laskowski who answered all of my questions and went over and above in researching service dates for the car in purchased by my son. Talked with John Laskowski who answered all of my questions and went over and above in researching service dates for the car in question. This put my mind at ease because "AutoCheck" indicated something different and not in our favor. Thank you John. Your help is much appreciated. More

All work was completed after full consultation. The car was ready when promised and I was pleased with the loaner service, as well. I live quite a distance away and choose to have my car serviced at Motor was ready when promised and I was pleased with the loaner service, as well. I live quite a distance away and choose to have my car serviced at Motorwerks because of the consistent quality of service. Thank you and I am certain I will be a returning customer. Diane Downey More

I am very happy with the car that I purchased from Motorwerks. Some of the technology in the car was not really implemented for my cell phone but I have no doubt that the dealership will stand behind Motorwerks. Some of the technology in the car was not really implemented for my cell phone but I have no doubt that the dealership will stand behind it. Overall I am very sastisfied. More

Working with Jim DeRosa and Ann Campbell is always a pleasure very helpful and concerned. Kudos to them for their wonderful customer service and friendliness. pleasure very helpful and concerned. Kudos to them for their wonderful customer service and friendliness. More

The process was very fast and fair, which is what I expect. I will say that I was prepared, having done all of my research and homework prior to coming to Motorwerks. That being said, I made contact expect. I will say that I was prepared, having done all of my research and homework prior to coming to Motorwerks. That being said, I made contact online, arranged an appointment that was convenient for me and came in to purchase a car. While you did not have exactly what I was looking for, Al found what I was looking one is the process of shipment, and we made a deal pretty quickly, and I awaited its arrival. Pickup was also done arranged quickly. So far, it has only been a couple days, but I really like the BMW, and I had not owned one before. My family is a repeat customer having purchased an Infiniti from Motorwerks maybe 5 years ago. I anticipate that we will return in the future. More

I had arranged for a standard service appointment, and brought along a list of items that needed to be corrected on a recent pre-owned purchase. In addition to the ease of check in, and the outstanding se brought along a list of items that needed to be corrected on a recent pre-owned purchase. In addition to the ease of check in, and the outstanding service provided, the communication was way above expectation. This has been the most pleasant auto-related experience I have ever had... Erik made a service visit actually pleasant! Never would have expected it, but it was great! More

Service is the reason I keep coming back to Motorwerks. Jim DeRosa has always treated me very well. His professionalism and thoroughness in taking care of my car is excellent. The mechanics treat my car Jim DeRosa has always treated me very well. His professionalism and thoroughness in taking care of my car is excellent. The mechanics treat my car very well, and I always get it back clean. Keep up the good work. More

Andrew was very patient even thought it took me forever to decide which car I want. His response was always on time and have his answer ready whenever I ask him questions. Plus finance personnel was also to decide which car I want. His response was always on time and have his answer ready whenever I ask him questions. Plus finance personnel was also very helpful. More