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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
954 Reviews

954 Reviews of Mercedes-Benz of Austin - Service Center

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January 01, 2014

Thanks Ron and MBoA for another year of fantastic service! Good Luck with your expansion. Ron always takes time from a very busy schedule to make me feel like I'm a special customer. More

by Paul Boothe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Odom, Ron Odom
December 18, 2013

Nobody does it better than MB of Austin. Bobbie Davis Nobody does it better than MB of Austin. Bobbie Davis kept me in the loop via text messsging even when it was after hours. I was flying out if Austin More

by drhlis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobbie Davis
December 05, 2013

I am always treated as the 'only' customer. Excellent service and communication skills! I am very happy with the dealership. Minh Fogel is an excellent advisor and Chris Hirsh is alway availabl More

by Randall Gribbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel, Chris Hirsh , Minh Fogel, Chris Hirsh
November 27, 2013

Good experience. Wade Wells was great to work with, as always. I very much appreciate his honest assessment of my aging, but well loved car. More

by sunithadowning
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wade Wells, Wade Wells
October 07, 2013

excellent services very professional and knowledgeable employees, we were treated with respect and hostility we enjoyed MB services. we will see you again next year. More

by texjime44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Odom, Ron Odom
August 06, 2013

Great service experience. Brought my car in for an unplanned, emergency service event. They set me up with a loaner car and vehicle fixed the same day. Exceeded my expectations. More

by debradresser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells, Wade Wells
August 02, 2013

Minh and Bobbie were very professional and provided good service. The service technicians did my annual inspection with out being told, which was good because I had forgotten. Cost of service was somewha More

by JonChampeny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
minh fogel, bobbie pyka, Minh Fogel, Bobbie Pyka
August 02, 2013

I am an old customer and coming to the dealership for service or to get a new car feels like coming to the family. I consider Wade Wells a personal friend, I trust him completely, and I have bought at le More

by Milosav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells, Wade Wells
January 13, 2012

We are going to MBOA for the 1st time tomorrow. We are new to Austin and new MB owners, so our experience will be unbiased. The customer service over the phone was really good, I think the name was Annie? More

by dlust85
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Annie, Annie Daniel
March 20, 2011

Dan Boone, Chris Hersch, and Danny Boone were all deceptive in their sales practices in my experience and sold me an essentially broken car they claimed to have no knowledge of even though it was a ' More

by derner12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny (Daniel Byrd)-Salesman, Dan Boone-Director of Finance, Chris Hersch-Service Manager, Dan Boone, Chris Hirsh
Apr 29, 2011 -

Mercedes-Benz of Austin responded

This crafty review comes from our "Official" Internet stalker. We are currently researching our legal options to protect our Family Owned Local Business from malicious and false accusations from kids on the Internet. We maintain a A+ rating with the BBB and pride ourselves with honest business practices. We have refunded this customer $2970 for his extended warranty and associated fees were waived to him. Unfortunately, the second transmission failure was a direct result of the repair shop derner12 HAD do the work failing to do the job right the first time. Not every shop on the side of the road can work on 100k+ mileage Mercedes-Benz. Perhaps he should have gone to a repair shop that specialized in Mercedes-Benz vehicles. Here is where we were at October of last year: Prior to that and in months since then we have been repeatedly harassed by derner12. This vehicle suffered a transmission failure shortly after the customers purchased the vehicle from MBOA in January 2010. The vehicle had roughly 105,000 miles on it at the time of sale. The extended warranty that was sold with the vehicle refused to cover the transmission failure; stating pre-existing conditions. The vehicle was taken to an independent shop for the transmission failure initially, not to MBOA. In an effort to assist the customers, several phone calls were made between service and the independent shop and service emailed the independent shop a service information that outlines the possibility that a certain vendor’s radiator could fail and allow engine coolant to enter the transmission, thus causing failure. After some discussions between F&I, the young owner’s father and service the vehicle was towed to MBOA with the transmission apart and in the trunk. Service offered an aftermarket rebuilt transmission in an effort to reduce costs; this alternative was not satisfactory to the customers as they felt that MBOA should fix the transmission at no cost to themselves. I referred his request to MBOA sales/finance. The car was towed back out of MBOA with no repairs done. By the customer’s phone call to service on October 7 2010 and the notes below it seems obvious that the customers had it “fixed” to some degree somewhere else and now it has failed again. The customer’s recourse should be with the repairing shop’s workmanship, and not with MBOA. The decision to have an obviously unqualified repair shop do the work has compounded the customer’s frustration. The integrity of the independent repair facility is in question here; not the practices of MBOA. Proper analysis of the transmission fluid for glycol contamination would be the first step in determining if there is a radiator problem causing these failures. Without this analysis any attempts to continue transmission repairs is pointless as repeat failures will be inevitable. Service is well versed in repairing these types of failures. However, at this point, since this transmission has been apart by a facility of limited knowledge and/or ability, service would decline to attempt repair again as there is no telling what’s been done in the past to “fix” this transmission. Only a reman MBUSA transmission would be offered; as well as a good radiator if testing deems this as a failed unit.

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