Mercedes-Benz of Austin - Service Center

Julian was amazing . i have worked with him twice now and he always takes time to explain everything detaily and he updates me on everything i have worked with him twice now and he always takes time to explain everything detaily and he updates me on everything More

Iselda was amazing with her continuing updates on my vehicle. Made my service call very easy vehicle. Made my service call very easy More

I had a great experience when I purchased my GLE 450 almost three years ago. Eddie explained everything clearly. He did not try to slip in any last-minute "up charges." He was kind, courteous, and p almost three years ago. Eddie explained everything clearly. He did not try to slip in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in excellent working order. I could not be happier with my experience. Thank you, Eddie and the service team! More

Dealers Jax is very quick and kind, so I'm going to meet Jax again next time. Jax again next time. More

Great service! Kevin G. explained everything that would be happening, including the price and timeline. Beautiful waiting area with many amenities! Kevin G. explained everything that would be happening, including the price and timeline. Beautiful waiting area with many amenities! More

Very polite, efficient care. Was kept updated and given clear explanations for all the services provided. Was kept updated and given clear explanations for all the services provided. More

I have serviced my car for several yrs at MB, Airport Blvd and they have always done a great job on my car which is 12 yrs old. George Montoya has been my service contact and has always been very courteo Blvd and they have always done a great job on my car which is 12 yrs old. George Montoya has been my service contact and has always been very courteous and helpful. Their waiting area is great and they provide great coffee and chocolate..The Uber service is great. More

I had an exceptional experience at Mercedes-Benz service! My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as a walk-in. Brian welcomed me without hesitation and immediately took action. Right before him, there was another gentleman outside who connected me to Brian, who was also kind. The process was so smooth and easy. They even sent me a detailed video showing my car’s diagnostics, the parts they were going to use, and even pointed out exactly where the issue was located under the hood. Brian’s communication was excellent; he kept me updated every step of the way and prioritized my car to ensure I could make it home for Thanksgiving the next morning. They also went above and beyond by arranging transportation for me after dropping off my vehicle and when it was ready for pickup. The difference in service compared to other places was clear—I felt valued and prioritized. My car now drives incredibly smoothly, and they did a quick car wash, upgraded the software, and took care of a few additional details. Thanks to Brian and the team, I made it home for Thanksgiving feeling safe and blessed. Highly recommend this location for their top-notch service, professionalism, and care! More

My service advisor Brian Smith is the BEST. Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's serv Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's service advisor. More

CJ is always efficient, kind and professional. He is consistent and I am grateful to for the easy service experience! He is consistent and I am grateful to for the easy service experience! More