Mercedes-Benz of Austin

Enjoyable experience. Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the ex Everyone was very friendly and helpful. It was our first experience purchasing a Mercedes and there was no pretentiousness. We were happy with the experience with Michael from start to finish. More

Improvise Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as wel Michael helped me buy a pre-owned c350. My first Mercedes. There were a couple unforeseen issues he had to do his best with and he handled them as well as anyone could. Thanks Michael. 1. The car I had made an appointment to see and drove 4 hours to see was sold days prior and I wasn't notified until I was in the building. This was upsetting and disappointing. In 2017 I am surprised that a system doesn't notify you when a car that is booked for an appointment is sold. Michael quickly got to work to find me something comparable and did a great job. 2. AFTER I wrote a check for the full amount of the car, it is discovered that there is a mechanical problem and the car will be going to the shop before it even leaves the lot. Not a very "elite" look. Again, Michael took very good care of me, and assured me that although unfortunate, that this is not normal and he is going to make sure everything is perfect. Bravo Michael Boo scheduling dept. Boo shop that qualified car for resale with broken parts Bravo Mercedes-Benz over all More

2009 CLK 60,000 Mile Service I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picke I went in for a B service. Wade Wells was my service advisor. He kept me very up-to-date via text messages. I was able to pay online before I picked the car up - it was a frictionless experience, which I i very much appreciated. More

Great service as always Wade was right there for me, loaner car during the repair, everything done well. Will be back when needed and recommend them for any service.Thanks Wade was right there for me, loaner car during the repair, everything done well. Will be back when needed and recommend them for any service.Thanks More

1st Service Visit Everything went very smoothly. We only had to wait approximately 1 hour and 50 minutes, and the price was very reasonable. Great sales and service p Everything went very smoothly. We only had to wait approximately 1 hour and 50 minutes, and the price was very reasonable. Great sales and service people. It's a first class operation. More

Exceeded expectations I appreciated the Great communication via text. It's much better than trading phone calls. Documented how hard they worked to fix air leak in sun roof I appreciated the Great communication via text. It's much better than trading phone calls. Documented how hard they worked to fix air leak in sun roof & fixed it. More

Pleasant Maintenance and Repair The service dept offers excellent customer support at this dealership. She was upfront on time factors involved and kept me informed immediately on wh The service dept offers excellent customer support at this dealership. She was upfront on time factors involved and kept me informed immediately on when each repair/service would be done on ny vehicle. She offered to have rim repaired vs buying a new one at a huge cost savings. I will be back and recommend this dealership to my friends! Go Sandy Graves!!! More

Excellent Customer service !!! This location of the Austin area has got to be the best by far! Great Staff and Awesome and caring people in and out. I definitely recommend all who w This location of the Austin area has got to be the best by far! Great Staff and Awesome and caring people in and out. I definitely recommend all who want to purchase a new or used car to visit this location. Believe me my wife and I went to other locations and were punched in the gut literally had a bad experience and never again. We are so happy with our purchase and extremely honest about the whole staff at Mercedes Benz of Austin. More

Very Good Follow Through by Service Rep Briana was very good about keeping me informed each day about how far they had progressed with the service on my ML. The person working in the Loaner Briana was very good about keeping me informed each day about how far they had progressed with the service on my ML. The person working in the Loaner Department was also very helpful, switching out the loaner to a larger SUV to accommodate my 90 lb lab. My car was in the shop for about 4 business days but I enjoyed driving a newer version of my own car for those 4 days. More

Great service, warm Texas hospitality In short, everyone was very welcoming and understanding of my situation. Kyle was very very helpful in simply explaining details and stipulations behi In short, everyone was very welcoming and understanding of my situation. Kyle was very very helpful in simply explaining details and stipulations behind using the loaner car and even came to greet me when I came to pick up my own car. Annie was very professional and flexible. She was also very considerate of my time constraints and made sure that I had everything I needed to feel taken care of. Everyone overall was extremely friendly and I would love to come back again. More