Mercedes-Benz of Austin

Exceptional service levels! Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute i Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute into the test drive what needed to be repaired on my car. More

Lost key fob Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my serv Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my service rep is always exceedingly competent and kind and the person I worked with in parts - I think it was Shannon - was very helpful and patient with my questions about the minutiae of key fob and blade management. More

B Service Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all....Friend Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all More

Professional and luxury Hello, We have recently purchased a car from Mercedes Benz of Austin (MBOA), the 2017 GLS 450. So far we are very happy with the car and have the m Hello, We have recently purchased a car from Mercedes Benz of Austin (MBOA), the 2017 GLS 450. So far we are very happy with the car and have the most favorable impressions of our experience at MBOA. We have never owned a Mercedes before, and we are very grateful to our sales consultant, Stacey Olmstead, for helping us to initially settle on the brand and then on the specific model. We appreciated that Stacey was always responsive to our requests for meetings, spent as much time with us we needed, was patient with our indecisiveness, never ever pushy. Stacey showed us different models from different years and in different conditions. She is very knowledgeable, meticulous, and honest. When we expressed interest in a Porsche that happened to be offered by MBOA, Stacey told us as much as she knew about the car, and acknowledged certain things that she didn’t know (but she found out and got back to us the next day with the information). We also are very grateful to Glenn Mayhugh, who gave two tutorials on the car’s very complex systems and controls. It’s very likely that more will be needed. J Glenn is knowledgeable, patient and does not seem to mind repeating same explanations over and over again. We hope your service department will be equally professional and efficient. Thank you for excellent service. Eugene and Julia Gavrilov More

Great service and customer care Wade Wells and Stacey Graves provided prompt, accurate service with excellent attention to detail. Throughout the entire service, they are always in Wade Wells and Stacey Graves provided prompt, accurate service with excellent attention to detail. Throughout the entire service, they are always in contact providing accurate updates and options. More

The Service Representative was extremely helpful. The Mercedes-Benz of Austin dealership is where I received my first 10,000 mile tune-up. The Service Representative was extremely helpful, explained e The Mercedes-Benz of Austin dealership is where I received my first 10,000 mile tune-up. The Service Representative was extremely helpful, explained everything and was very pleasant. I would highly recommend this dealership for service. More

Great Service Dept I have been coming to MB of Austin for many years to get my cars serviced. I have never had a bad experience. Minh is my service rep. I have know I have been coming to MB of Austin for many years to get my cars serviced. I have never had a bad experience. Minh is my service rep. I have known her for several years and appreciate her professionalism, helpfulness, candidness, and dedication to her job. I know I can trust her with any recommendations or advice that she provides. It's nice to know that as a female, going to get your car serviced is not something I dread! MB of Austin's service dept is a nice and friendly place and everyone from the greeters, to the people who help with loaner cars are all very friendly and helpful. When my car is ready, the work needed was all done correctly. When it's time for my next car, the experiences I have in the Service Dept are something I definitely take into consideration! More

Great experience Have returned several times to purchase a new car from W. C. He is the best and makes buying a car a real pleasure and fun. He will tell you what yo Have returned several times to purchase a new car from W. C. He is the best and makes buying a car a real pleasure and fun. He will tell you what you should have and why. He is great. More

good end of warranty service Satisfied with thoughtful and thorough care. I did not expect MB servicemen were so thoughtful to find out a mild shaking of the transmission during Satisfied with thoughtful and thorough care. I did not expect MB servicemen were so thoughtful to find out a mild shaking of the transmission during idling (I did not feel it). More

Excellent service I had a great experience taking my car in for service. Reva is wonderful and Wade was very helpful and informative. The team gets 5 stars from me! I had a great experience taking my car in for service. Reva is wonderful and Wade was very helpful and informative. The team gets 5 stars from me! More