Mercedes-Benz of Austin

Great customer Service This dealership provided great customer, from the sales person to the finance person to the front desk clerk. My husband and I were treated with the This dealership provided great customer, from the sales person to the finance person to the front desk clerk. My husband and I were treated with the upmost respect, and our sales person gave us everything we ask for and was very knowledgeable about everything on the vehicle both inside and out. I would recommend this dealership to anyone. More

Great experience While this was my first and only experience purchasing a car, it was an overall positive one. the facility is welcoming, as are the employees. Great While this was my first and only experience purchasing a car, it was an overall positive one. the facility is welcoming, as are the employees. Great car selection as well. The only hiccup I had was addressed promptly and the service recovery absolutely made up for it. I would recommend this dealership. More

Service appointment I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten good with their customer service! I worked with Annie, and she was so great! Professional, easy to reach, and she kept me updated by text. The service was done very well and quickly. I am very impressed with their improvements! More

Amazing! Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect I could ever ask for! Gave me an amazing loaner car, updated me with texts everyday, and then made sure I was taken care of! Bobbie took care of the money and contract part and she was just as respectful and nice as Minh. Pretty much ensured that I will buy my next car here and that I'm a Benz person for life! Thank you so much for a great experience on something like warranty work! More

Dent and chip repair of my new Mercedes Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours out of town we needed to be done by 4:00; Annie was prompt and had us out a few minutes before the deadline; kudos to all members of the service teal who made our visit the most pleasant one ever; loaner car was ready and no time was wasted getting everything transferred--great experience ! More

professional and on time. I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered fr I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered free coffee and pastries. Service was performed and car was washed and returned to us on time. My Benz runs well and all questions were answered. I have dealt with other MB dealers in the area and would never go back. More

New car Everyone was very helpful and it was a great experience. All of my questions were answered and they explained the car to my daughter in great detail. Everyone was very helpful and it was a great experience. All of my questions were answered and they explained the car to my daughter in great detail. She felt special also. More

MBoA Service Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted and balanced. A 4 wheel alignment. A shark fin antennae replaced. They also retorqued all the bolts holding the 2 piece AMG wheels together. Another job done on time and right the 1st time. Thank you Wade! More

Professional, knowledgeable and fast The sales expert at Mercedes Benz of Austin, Anna, what’s the best I’ve ever dealt with when purchasing a car. She did not miss a beat, and made my ex The sales expert at Mercedes Benz of Austin, Anna, what’s the best I’ve ever dealt with when purchasing a car. She did not miss a beat, and made my experience a memorable one. She knew the answers to my questions and was able to get back to me in a timely manner. Most important, I hardly spent any time at the dealership and the entire buying process what’s the fastest ever. I’m very satisfied with the service and with the vehicle I purchased. More

Exceeded My Expectations - Always! I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately got a loaner - early bird DOES get the work! The service including getting one of my road damaged tires swapped was completed by 4PM. Paid my invoice on line when I was notified the car was ready. Picked up my newly service and tire-changed SUV and left within minutes. Wade, you do a superb job! Thank you. More