Mercedes-Benz of Austin

Twety Five Years of Customer Loyalty Service Rep Minh Fogel And Technician Todd always ensure great customer service, as does Shannon Tursom in Parts. Note to Management: Chris Hirsh Service Rep Minh Fogel And Technician Todd always ensure great customer service, as does Shannon Tursom in Parts. Note to Management: Chris Hirsh's reassignment was a very major disappointment to myself and several other long term customers of Mercedes Benz of Austin. Chris's very sincere and helpful interface with customers as Service Manager was unequaled. Chris always put forth an extra effort to utilize his very high level technical and management expertise to ensure that the discerning and loyal customer received the very best in customer service. Chris, as Service Manager, was the extra ingredient that maintained the reputation of Mercedes Benz of Austin's Service Department at a level far exceeding that of its competitors. Unquestionably, his reassignment is viewed as a significant loss to many of your most loyal and long tenured customers . . .myself included! More

Great buying experience Never having bought a Mercedes vehicle before, I did not know what to expect. Everyone at this dealership greatly exceeded my expectations. As soon as Never having bought a Mercedes vehicle before, I did not know what to expect. Everyone at this dealership greatly exceeded my expectations. As soon as I walked in the door, I was offered a complimentary coffee and everyone I talked to was very friendly and welcoming. Found the exact car I was looking for Without being pressured into a newer or more expensive car. I did not feel the “pushy” vibe you get from a lot of car salesmen. I would definitely recommend Fouad Batlouni for any of your Mercedes buying needs. Financial department was just as friendly and the buying/signing experience did not feel like the headache it can be. Overall I would highly recommend this dealership for anyone in the market! More

Efficient and met my expectations I came for my B Service. Brian set my expectations for the time commitment and my service came in under time. He is a really nice guy and I am glad he I came for my B Service. Brian set my expectations for the time commitment and my service came in under time. He is a really nice guy and I am glad he is my service rep. Stacey Olmstead, my salesperson, is the most delightful person and a credit to the MB of Austin brand. More

great service Sandy Graves was very courteous, helpful and knowledgeable. Had to have several service items taken care of and everything was promptly handled. We a Sandy Graves was very courteous, helpful and knowledgeable. Had to have several service items taken care of and everything was promptly handled. We appreciate the fast and good service More

I needed a battery check as I have had to replace 2 batterie I had a great experience and came away with a nicely cleaned car and piece of mind that my battery will not fail again! Thank you! I had a great experience and came away with a nicely cleaned car and piece of mind that my battery will not fail again! Thank you! More

Good experience I just went in for a multi-point inspection after my “check brake pad” warning came on. It turned out I needed new front brake pads. Only negative I c I just went in for a multi-point inspection after my “check brake pad” warning came on. It turned out I needed new front brake pads. Only negative I can say was when I recieved my price quote it was higher than I was quoted at Mercedes of Georgetown. Was not sure why... More

Needed to fix flat tire-Jordan was extremely helpful. Jordan resolved my issue promptly-noticed that multiple people in the service department and sales department asked me if they could help me. Very res Jordan resolved my issue promptly-noticed that multiple people in the service department and sales department asked me if they could help me. Very responsive. More

Next level service and attention Owning a Mercedes goes well beyond just a luxury vehicle, the support staff at the dealership is awesome. Love my car and I have always been treated Owning a Mercedes goes well beyond just a luxury vehicle, the support staff at the dealership is awesome. Love my car and I have always been treated like family and a VIP whenever visiting the dealership or calling in with a need on my car. Highly recommend. More

An Exceptional Service The parking brake was stuck. My husband called to get an assistance. The car was taken to the service center within 1 hour. The parking brake was r The parking brake was stuck. My husband called to get an assistance. The car was taken to the service center within 1 hour. The parking brake was replaced and it was ready to be picked up in the afternoon. The warranty helped us save money. Thank you for the friendly and superb service. Wanida Stegall More

Service Commendations Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out fo Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out for support.They are representatives/role models of the customer support you should want for the entire customer facing company team! More