Mercedes-Benz of Austin

Informative and Punctual Eddie reviewed the services needed initially before I left in the loaner. As soon as the technician informed of issues, he called, understood what I w Eddie reviewed the services needed initially before I left in the loaner. As soon as the technician informed of issues, he called, understood what I wanted done with all issues once, and had my car ready in 4 hours with additional services done. More

Smooth as silk This dealership has a highly customer-focused team of professionals. They want your experience to be a great one. I received what I consider good advi This dealership has a highly customer-focused team of professionals. They want your experience to be a great one. I received what I consider good advice from WC Wright. I was undecided whether to buy or lease - leaning toward buying. I'm glad he convinced me to take a very fair deal on a new lease. Thanks! More

return lease car and lease new car Chris Hernandez gave us outstanding customer service and was very patient with our needs and options. He showed me every option available to include Chris Hernandez gave us outstanding customer service and was very patient with our needs and options. He showed me every option available to include cost. More

Very time efficient No wait to see my rep and no wait to get loaner car. Text best way to stay on top of status also paying online a real time saver. Confident service is No wait to see my rep and no wait to get loaner car. Text best way to stay on top of status also paying online a real time saver. Confident service is well done More

Tire replacement I was given a next day appointment to have a bad tire evaluated after the warning light and low pressure readings came on. I had a very comfortable wa I was given a next day appointment to have a bad tire evaluated after the warning light and low pressure readings came on. I had a very comfortable wait over coffee, pastry, and news paper. The tire was replaced due to wear and a nail puncture. My car was washed and cleaned and I was happily on my way. I was texted a message alerting me my car was ready and I received outstanding treatment. More

50K Mile Maintainence Brought car in for 50K mile maintenance. They also replaced two worn tires, and did a brake job and alignment. They did good work, and I am pleased Brought car in for 50K mile maintenance. They also replaced two worn tires, and did a brake job and alignment. They did good work, and I am pleased with the results. More

Major work required, including diagnostics My R500 now runs perfectly, actually better than ever! I am pleased with all of the work performed. It was exactly as described by my service adviso My R500 now runs perfectly, actually better than ever! I am pleased with all of the work performed. It was exactly as described by my service advisor, Minh Fogel and reflected in my invoice. My model is far from the mainstream, so I appreciate the attention to specific detail and care. Thank you! More

Excellence This is my 3rd car purchased from Mercedes Benz of Austin. Rob Burge makes the process painless. The service is first rate. All around excellence. This is my 3rd car purchased from Mercedes Benz of Austin. Rob Burge makes the process painless. The service is first rate. All around excellence. More

Revew 03/08/1018 The service was excellent, beginning to end: done and finished in the time estimated. This review reflects my experience over ownership of four Merced The service was excellent, beginning to end: done and finished in the time estimated. This review reflects my experience over ownership of four Mercedes Benz vehicles. Thank you. More

Great personal service Annie (my service advisor) told me exactly what the service would cost and texted me as soon as my Mercedes was ready for pick-up. The loaner car was Annie (my service advisor) told me exactly what the service would cost and texted me as soon as my Mercedes was ready for pick-up. The loaner car was clean, new, and full of gas. It is the personal touch that keeps me coming back to Mercedes Benz of Austin ... thanks much, bob More