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Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 09, 2018
Best dealership in Austin Area. Brian asked me what would work best for me. He listened and gave me all of the options available. I chose the best for me thinking it would only work Brian asked me what would work best for me. He listened and gave me all of the options available. I chose the best for me thinking it would only work if they expedited the service. They finished early and saved me hours of time. The service was flawless as usual and I can't imagine anyone doing any better than the team at Mercedes Benz of Austin. I couldn't recommend them high enough. More
by Bill in San Marcos
Employees Worked With
Brian Smith
May 09, 2018
Excellent service from beginning to end My Mercedes was in need of warranty work. The scheduling, drop off, loaner car provision, notifications of progress and pickup and check out were seam My Mercedes was in need of warranty work. The scheduling, drop off, loaner car provision, notifications of progress and pickup and check out were seamless. The work performed was of excellent quality. Jordan, Dustin and all of staff encountered were efficient, polite and helpful. It was a very pleasant and precise experience which required very little of my time. More
by Jeremy
Employees Worked With
Jordan Call, Dustin Vutera, Hector Arellano
May 08, 2018
Service B 5 Star Rating for Annie! She provided me with EXCELLENT service! she is very attentive to my needs, provides me with up to date information by text 5 Star Rating for Annie! She provided me with EXCELLENT service! she is very attentive to my needs, provides me with up to date information by text during the day so that i know what's going on with my car and provides me the opportunity to reply back by text for additional approval of other services that may need to be provided during my service. She is very thorough when explaining the work that was completed on my car and she's very accommodating on pick up of car when ready which is important to me since i live out of town. she is a very friendly and personable individual which makes my experience a great one! Annie is an Asset to Mercedes Benz of Austin. More
by Ojreid
Employees Worked With
Annie Daniel
May 07, 2018
In for repair I brought my car in for a repair. The process was painless. I was quickly directed to my service adviser (Sandy) who was friendly and knowledgeable. I brought my car in for a repair. The process was painless. I was quickly directed to my service adviser (Sandy) who was friendly and knowledgeable. She promised to notifiy me of the estimated repair costs and she followed through within a couple hours. My car was back to normal the following day. I would recommend MB of Austin to friends. More
by Kemsa51
Employees Worked With
Sandy Graves
May 03, 2018
Paint Job My Mercedes has a defective paint job and became cloudy when it rained. Nick took a look at my car and then contacted me when to bring in my car. No My Mercedes has a defective paint job and became cloudy when it rained. Nick took a look at my car and then contacted me when to bring in my car. No hassle no fuss, just great customer service. Minh made sure I had updates and everything went smoothly! I love this dealership! I love my car! More
by Rburkes
Employees Worked With
Minh Fogel, Nick Opinker, Demetra Arvanitis
May 03, 2018
Service B The service was completed ahead of time and the car was very clean, unlike it was when I took it in! Thank you, hear, hear. The service was completed ahead of time and the car was very clean, unlike it was when I took it in! Thank you, hear, hear. More
by annesjohnson
Employees Worked With
I think Brian in Service.
May 02, 2018
Wheel Alignment Sandy Graves was kind, professional and accommodating! I originally booked a shuttle to take me home during the wheel alignment, but a loaner became Sandy Graves was kind, professional and accommodating! I originally booked a shuttle to take me home during the wheel alignment, but a loaner became available while I was there. Sandy, Luis Cuellar and the service team got me into a loaner and I was free to run errands during the morning while my vehicle was being serviced. Always have had pleasant experiences with Mercedes-Benz of Austin and MB dealerships in general, including Houston Greenway. Highly recommended! More
by harenass
Employees Worked With
Wade Wells, Luis Cuellar, Sandy Graves
May 01, 2018
great service experience My service rep recently left MB and my account was assigned to Brian Smith. He greeted me as soon as i got there and got me on my way in no time at a My service rep recently left MB and my account was assigned to Brian Smith. He greeted me as soon as i got there and got me on my way in no time at all - including having the car washed and vacuumed. Overall great experience. Thanks. Rob More
by Robs
Employees Worked With
Michael Bakiris, Brian Smith, Tony Shine
April 24, 2018
Recall Our vehicle had a recall which was handled in 45 minutes. Everyone was courteous and helpful; I was pleasantly surprised and will go back for our nex Our vehicle had a recall which was handled in 45 minutes. Everyone was courteous and helpful; I was pleasantly surprised and will go back for our next service. More
by Beer Boy
Employees Worked With
Brian Smith, Amanda Harden
April 23, 2018
Was very Happy! I was very happy with my service at MB of Austin. I’ve been happy with them since I purchased my car. They found a couple of minor things that I didn’ I was very happy with my service at MB of Austin. I’ve been happy with them since I purchased my car. They found a couple of minor things that I didn’t even know were a problem and fixed them right away. I had a loaner MB and really enjoyed that as well! More
by LaneJatzlau
Employees Worked With
Annie Daniel
