Mercedes-Benz of Austin

Express Service department was great. Had a blowout and they had me back on the road in a few hours. Great experience. Had a blowout and they had me back on the road in a few hours. Great experience. More

My service advisor, Luis Cuellar, provided an exceptional experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complet experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complete the necessary paperwork and provide us our keys. The Mercedes-Benz of Austin Service Department is a well-run operation! More

Best dealer experience in 50 years of car buying. Stacey Olmstead did a great she treated us like long term clients. We were just walk-ins (ups) and we were very lucky get her. Christopher Corn her Stacey Olmstead did a great she treated us like long term clients. We were just walk-ins (ups) and we were very lucky get her. Christopher Corn her sales manager is a true car guy. I could have chatted with him for days, and I hope to for years to come. Heath in Finance was quick and thorough. He was done in 20 minutes. The best part was the beautiful GLC300 we bought, the prep guys made it look new. More

Sales consultant Neiko told me that will give me a new car for sticker price with no dealer adds and no market adjustments, as is. 15 minutes later his manager tried to add 3000$ as market adjustment. We car for sticker price with no dealer adds and no market adjustments, as is. 15 minutes later his manager tried to add 3000$ as market adjustment. We managed to solve it, But when we came for car next day, they added almost 1000$ as ADD. I had never seen such a poor attitude to clients as their Sales Manager Tom showed. He literally told us, I din’t care what my colleague promised you, you’ll pay that 950$ or you can go! We just cancelled our deal and found better option in Mercedes of Georgetown! More

We visited to buy a car for daughter. Did the build, she was super excited only yo find out Austin adds on a $3000.00 “market adjustment” charge without telling you. Disappointed daughter Did the build, she was super excited only yo find out Austin adds on a $3000.00 “market adjustment” charge without telling you. Disappointed daughter but now getting exact same car for actual MSRP through Mercedes North Houston. If you want to save $3000.00 call Houston and most likely Dallas. No “Extra charges” there that they fail to tell you about until paying time More

After our new lease C300 developed a "check engine" problem Wade was able to work us into the maintenance schedule and get the problem resolved. Outstanding response to our needs. problem Wade was able to work us into the maintenance schedule and get the problem resolved. Outstanding response to our needs. More

On first call to make appointment to have a few things on my two year old car repaired, Amy said she couldn't get me in until Feb. 23??? Thanksfully, I called Stacey in sales and she was able to put me in c my two year old car repaired, Amy said she couldn't get me in until Feb. 23??? Thanksfully, I called Stacey in sales and she was able to put me in contact with Louis who told ne to come by and he would see if it was something simple. It was an adjustment on one item and a small part on another. In an out in 30 minutes!!! Kudos to them both. More

Fast, efficient, honest, great service. Work is dependable. Staff is courteous and friendly. Great place. Work is dependable. Staff is courteous and friendly. Great place. More

Extremely professional dealer and when I purchase a new Mercedes, it will be from Mercedes-Benz of Austin. The staff is amazing and Brayden Clark was most attentive to our needs. Congratulations to all. Mercedes, it will be from Mercedes-Benz of Austin. The staff is amazing and Brayden Clark was most attentive to our needs. Congratulations to all. More

Eddie and the rest of the service department really went out of their way to help resolve a problem that was misdiagnosed by an out of town dealer. I am exceedingly grateful! out of their way to help resolve a problem that was misdiagnosed by an out of town dealer. I am exceedingly grateful! More