Mercedes-Benz of Austin

Great Service Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time More

20,000 mile check up quick and efficient I came in for my 20,000 miles check up prepared to wait 2 or 3 hours and it was done efficiently and and I was out of there by in an hour and fifteen I came in for my 20,000 miles check up prepared to wait 2 or 3 hours and it was done efficiently and and I was out of there by in an hour and fifteen minutes. They provided me with several diagnostics and suggestions for future maintenance. The waiting room is very pleasant and all personal were cordial. Amanda Hudnell, my service consultant was especially pleasant and helpful. I shall request her again. More

First Service Experience Friendly service staff from the point of arrival through vehicle pick up. Kevin was attentative and thoughtful by providing me updates on the service Friendly service staff from the point of arrival through vehicle pick up. Kevin was attentative and thoughtful by providing me updates on the service progress to my vehicle. More

Transmission repair. I had an issue with my transmission. The service department got me in the same day and had a loaner car waiting for me. They kept me updated every ste I had an issue with my transmission. The service department got me in the same day and had a loaner car waiting for me. They kept me updated every step of the way. Very satisfied. More

Teriffic service experience! I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exact I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exactly the issue, what the car is doing, what might be the cause, etc. I called the dealership to schedule the appointment. I always ask for Annie Daniels to be assigned to my service visits because she is the best communicator I've ever dealt with at any dealership for any make of automobile. My first pleasant experience was with the person who booked the appointment over the phone. I feel bad that I don't recall her name. She listened carefully and recorded all of my service requests. When I dropped the car off Annie Daniels looked at the notes of my "issues" with the car and instantly understood all of my service requests. Wow! My second pleasant experience was Annie Daniel's timely and informative updates concerning the progress of work on the car. At other dealerships I've grown accustomed to low content updates that are in the nature of "your car's not ready and I'm not sure when it will be ready." Annie Daniels is far and away the best, most informative communicator I've ever had the pleasure of working with at any dealership for any brand of automobile. Service isn't inexpensive, but Annie always makes it a pleasure to deal with Mercedes Benz of Austin. On a scale of 1-10 her work is an "11 !" Many thanks! More

Good experience The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. More

Great service Mercedes Benz of Austin always has top-notch service, and Wade Wells is a professional and friendly service advisor who goes the extra mile for client Mercedes Benz of Austin always has top-notch service, and Wade Wells is a professional and friendly service advisor who goes the extra mile for clients. More

Great! Great service! This was great service provided by Mercedes Benz of Austin. I took a while, but the job was well done. I am pleased !! Great service! This was great service provided by Mercedes Benz of Austin. I took a while, but the job was well done. I am pleased !! More