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Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,317 reviews
November 16, 2018
Outstanding service I have owned a number of S Klass autos over the past 30 years from 3 different dealerships. I rate Mercedes Benz of Austin at the top of my list. I have owned a number of S Klass autos over the past 30 years from 3 different dealerships. I rate Mercedes Benz of Austin at the top of my list. More
by Larry
Employees Worked With
Andrew Burrow, W.C. Wright, Brian Smith, Shannon Tursam
November 14, 2018
Great customer service Jordan was very helpful and the Jim (if I remember correctly), the manager was awesome. It took them really long to figure out the problem It was an a Jordan was very helpful and the Jim (if I remember correctly), the manager was awesome. It took them really long to figure out the problem It was an after market device installed by Mercedes Georgetown that Mercedes doesn't even approve of. These guys rock! More
by csdhall
Employees Worked With
Jim McGuane, Jordan Call
November 12, 2018
Tires! I bought my s class from Austin Benz. I love it. Had a problem with my front 2 tires. Nic Opinker and Jon cantey were incredible. Service , Receiving I bought my s class from Austin Benz. I love it. Had a problem with my front 2 tires. Nic Opinker and Jon cantey were incredible. Service , Receiving and installing my new tires, making sure I had a car to drive , well, what can I say! I will definitely buy my next car in Austin. I never had this service at BMW More
by Hailey
Employees Worked With
Jon cantey tire specialist , Nick Opinker, Dustin Vutera, Luis Cuellar
November 10, 2018
Very efficient The problem was quickly diagnosed and relayed to me. I was given time to decide on my best course of action. Upon my approval, the repair was made and The problem was quickly diagnosed and relayed to me. I was given time to decide on my best course of action. Upon my approval, the repair was made and ready for pick within a day and a half. More
by Reg
Employees Worked With
Jordan Call
November 08, 2018
Great job on addressing my concerns I want to personally thank the service manager for taking my call and addressing my concerns with out vehicle. My vehicle was delivered to our house a I want to personally thank the service manager for taking my call and addressing my concerns with out vehicle. My vehicle was delivered to our house and repaired properly. More
by Morenocar
Employees Worked With
Jordan Call
November 03, 2018
Flawless Experience! I actually just stopped by to see if I could get help putting my new Texas plate on. Brian Smith greeted us and had it put on within minutes! I asked I actually just stopped by to see if I could get help putting my new Texas plate on. Brian Smith greeted us and had it put on within minutes! I asked him about my service that was due and he expertly broke it down for me and offered to get the vehicle in for service immediately! The entire service was done quickly and professionally. I drove away in a clean car! Brian has followed up twice since my recent visit to make sure that I was happy and that the service went well. I personally have never had such great service at any dealer in my life. Thank you Brian! More
by AKREALTY
Employees Worked With
Reva Hope, Brian Smith
October 31, 2018
Good customer service Very professional atmosphere from the time I arrived until the time of my departure. My Master Specialists was very knowledgeable and demonstrated exc Very professional atmosphere from the time I arrived until the time of my departure. My Master Specialists was very knowledgeable and demonstrated excellent customer service. In detail h explained the nature of my problem with my car and his advise was great!!! Based on all the above...I will definitely come back to this dealership for service on both of my Mercedes...... More
by professor, jl
Employees Worked With
Wade Wells
October 27, 2018
Better than expected My vehicle would not move. The brakes were locked up. Annie Daniel helped me arrange for towing. The service team quickly diagnosed the problem. R My vehicle would not move. The brakes were locked up. Annie Daniel helped me arrange for towing. The service team quickly diagnosed the problem. Repairs were quickly executed and my vehicle was ready for my use. Thanks to all. More
by nnnnnnnnnnnnn
Employees Worked With
Annie Daniel
October 25, 2018
Top Notch Service Everyone we encounter at the Mercedes Benz of Austin dealership has customer service in mind and strives to exceed expectations. We’ve had good experi Everyone we encounter at the Mercedes Benz of Austin dealership has customer service in mind and strives to exceed expectations. We’ve had good experiences from the purchase of our new Mercedes to interim service over the past 3 years. We highly recommend MB of Austin! More
by KR2TX
Employees Worked With
Fouad Batlouni, Luis Cuellar
October 25, 2018
Mechanical problem My car did not start at all but Mercedes Benz of Austin fixed my car and she i back on the road again. Thank you for Eddie my advisor and David the Ma My car did not start at all but Mercedes Benz of Austin fixed my car and she i back on the road again. Thank you for Eddie my advisor and David the Master Technician who explained me the issues with the car and fixed the problems. More
by Zsolt
Employees Worked With
David Webber, Eddie Aguilar
