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Mercedes-Benz of Austin
Austin, TX
1,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,317 reviews
December 13, 2018
Excellent Service and Experience Mercedes of Austin provides a phenomenal car buying experience. Definitely recommend to anyone seeking to buy a luxury vehicle. Sales and Service took Mercedes of Austin provides a phenomenal car buying experience. Definitely recommend to anyone seeking to buy a luxury vehicle. Sales and Service took very good care of us. More
by GWAGON13
Employees Worked With
Heath Bracken, Jesse Ruiz
December 12, 2018
Excellent Service. Thank you Louis for your attention to detail. He kept me informed with the status of my vehicle. Courteous staff when returning loaner. 5 star in my b Thank you Louis for your attention to detail. He kept me informed with the status of my vehicle. Courteous staff when returning loaner. 5 star in my book!! More
by Adolfo
Employees Worked With
Luis Cuellar
December 08, 2018
Excellent Service Brian took excellent care of my car, returning it serviced, washed, and vacuumed. In addition, he loaned a car to my husband and me to have lunch whi Brian took excellent care of my car, returning it serviced, washed, and vacuumed. In addition, he loaned a car to my husband and me to have lunch while my car was being serviced. I appreciated Brian's polite manner and his willingness to do whatever it took to satisfy us. We had a very pleasant experience! More
by Elaine
Employees Worked With
Fouad Batlouni, Brian Smith
December 05, 2018
Great Service Brain always take exceptional care of me and my car and always keeps me informed about what’s going on and the car always comes back washed and vacuum Brain always take exceptional care of me and my car and always keeps me informed about what’s going on and the car always comes back washed and vacuumed More
by E-350
Employees Worked With
Brian Smith
December 04, 2018
Service Experience I was treated nicely and the service wait was completed within the time frame told to me. My vehicle was washed and the inside vacuumed. I was treated nicely and the service wait was completed within the time frame told to me. My vehicle was washed and the inside vacuumed. More
by Benz
Employees Worked With
Amanda Harden
November 29, 2018
Service Great service. They found a problem with my battery and replaced it under warranty. The communication was good and the loaner made the process easy. Great service. They found a problem with my battery and replaced it under warranty. The communication was good and the loaner made the process easy. More
by GLElady
Employees Worked With
Wade Wells, Annie Daniel
November 28, 2018
Amazing Customer Service I am well pleased with the dealership, the customer service is amazing. I have owned several mercedes and each of my service advisors have been excell I am well pleased with the dealership, the customer service is amazing. I have owned several mercedes and each of my service advisors have been excellent. Jordan is amazing we have the most wonderful working relationship. I want to also give a shout out to the loaner department for the excellent service they provided during the repairing of my car. More
by Diva2907
Employees Worked With
W.C. Wright, Jordan Call
November 23, 2018
Brian and Service is Great I came in for service, and I appreciate that there are loaner cars available and that the service department utilizes technology such as text to commu I came in for service, and I appreciate that there are loaner cars available and that the service department utilizes technology such as text to communicate with customers. I don't live close to the dealership, so I'm usually dropping off or picking up around work hours. It's great that I can sign documents online so I can get in and out quickly. Brian has been great - he's been my service advisor a couple of times and knows my car and its service history, which makes me feel comfortable with his advice. More
by AndiFX35
Employees Worked With
Wade Wells, Brian Smith
November 21, 2018
Great service Had very exceptional service this past visit. Jesse was very informative and friendly, We would highly recommend using him for service advisor. Look Had very exceptional service this past visit. Jesse was very informative and friendly, We would highly recommend using him for service advisor. Look forward to trading in the SUV for the 2019 ones More
by bdpage123
Employees Worked With
Jesse Ruiz
November 20, 2018
Service department Entire service department staff is always very helpful, friendly and expeditious. Staff works well together in assisting customer to correct service Entire service department staff is always very helpful, friendly and expeditious. Staff works well together in assisting customer to correct service employee. Brian was professional and courteous as always. More
by mylayla
Employees Worked With
Brian Smith
