Mercedes-Benz of Austin

Made an appointment for an Express A Service online. Had a live phone reminder the day before from CJ, the service advisor, confirming the time and service. At check-in, he confirmed again. Checking out Had a live phone reminder the day before from CJ, the service advisor, confirming the time and service. At check-in, he confirmed again. Checking out, he walked me to my car to be sure protective materials were removed. CJ is personable and professional. More

Very pleasant experience - staff very professional and nice - car ready when promised - seem customer focused nice - car ready when promised - seem customer focused More

From start to finish, we had a wonderful experience. Jerry was kind and knowledgeable. He got me the right vehicle that I wanted. Thanks to Matt (Finance) in helping us with paperwork. We appreciate his Jerry was kind and knowledgeable. He got me the right vehicle that I wanted. Thanks to Matt (Finance) in helping us with paperwork. We appreciate his kindness. 2 weeks later we had a minor problem with our GLS 450 (software update for brace) , Karina from service team took care and resolved / fixed all issues. While waiting at the service center, I had a few questions about roof top cargo box and spoke to Clyde from parts department. Clyde was super kind and patient in answering all my questions and helped choose the right accessory for my SUV. World class after sale service / treatment to customers. Will definitely recommend this dealership. Thank you!!! More

Mercedes-Benz of Austin goes above and beyond to help their customers. Friendly, communicative, knowledgeable. their customers. Friendly, communicative, knowledgeable. More

Always helpful, informative, and knowledgeable. Always a pleasure to go there. Was nice to meet Karina, and work with her, with my vehicle. Always a pleasure to go there. Was nice to meet Karina, and work with her, with my vehicle. More

Service attention was great, but the issue is unresolved. Requires new software to be developed and installed. Requires new software to be developed and installed. More

Excellent customer service by advisor Brian Smith. Timely scheduling and easy process for a loaner vehicle, invoicing and payment. I have been a customer for over 15 years and service, although always Timely scheduling and easy process for a loaner vehicle, invoicing and payment. I have been a customer for over 15 years and service, although always good, has improved and became more efficient over time. This makes you brand loyal as much as the quality of the vehicles itself. More

Service specialist Clark was very accommodating and professional. I don't think he could have done more. professional. I don't think he could have done more. More

Brayden was great, no problems at all. Uber took me and picked me up from where I needed to go, so that worked out. My seat part/issue may or may not be resolved as of this time. Uber took me and picked me up from where I needed to go, so that worked out. My seat part/issue may or may not be resolved as of this time. More

Extremely service oriented, knowledgeable service reps, easy to schedule, good communication and followup with the customer easy to schedule, good communication and followup with the customer More