Mercedes-Benz of Austin

I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on the same day. They seldom have enough cars to handle the number of individuals that need one while the cars are being serviced. In all the time I have taken my car to be serviced, only twice was I given a Mercedes to drive while my car was being serviced. The last time was for a catalytic converted which I had to prepay $1200 for. After waiting for one month with no phone call about the status I called to ask when I would expect to be able to take it in. I was informed that there was a shortage of parts. Another month and still no phone call. No part either. One more month goes by and still no part. Nationwide backorder. No estimate of when if ever I will get one. Overall their service department stinks. In searching for a new car, I talked to several Lexus owners that are now Lexus owners because of MBofAustin. I will never go back there. More