Mercedes-Benz of Austin

I was having electrical system problems. I got an appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with problem resolved. Perfect service More

I had not purchased a car in over 25 years as I always had a company provided vehicle. I did not know what to expect when I walked into Mercedes Benz of Austin. I was very pleasantly surprised...we were had a company provided vehicle. I did not know what to expect when I walked into Mercedes Benz of Austin. I was very pleasantly surprised...we were greeted in a friendly manner but not pressured in any way. After allowing us to browse around and relax a little, Blake Betts quietly asked if he could help us with anything. He was always extremely helpful, very knowledgeable, and patient with us as we kept changing our mind about options, etc. He truly wanted to find for us the exact car we wanted and kept us updated throughout each step of the process. He thoroughly explained the pricing structure to the point we felt confidant we paid the true market value of the car. Upon delivery Blake took plenty of time to show us the features, options, and how to operate the vehicle. He gave us his personal cell phone number for any and all questions or problems we might have. In summary, Mercedes Benz of Austin and Blake worked hard to earn our business and they succeeded. I was also looking at BMW's and Audi's and the customer service at Mercedes Benz of Austin was far superior to either one. If you are in the central Texas area and in the market for a Mercedes it would be a mistake to not visit Mercedes Benz of Austin. More

I was able to get an immediate appointment, get a loaner car, and my car was ready the next day. This was the quickest service that I have had since buying my car and my trunk mechanism is working fine. car, and my car was ready the next day. This was the quickest service that I have had since buying my car and my trunk mechanism is working fine. More

My experience with Mercedes Benz in Austin was outstanding. I had my E-350 special made to meet all my needs. The turn around time didn't take very long. I received my delivery during the time outstanding. I had my E-350 special made to meet all my needs. The turn around time didn't take very long. I received my delivery during the time frame that was promised to me. The sells associate (Jim Lang) was very knowledgable about the vehicles and his job. I will recommend this dealership to all my family and friends. Grade A dealership. More

Excellent customer service I have never been treated and taken care of by any dealerships in Tx ever! there is greatness called Mercedes Benz Austin taken care of by any dealerships in Tx ever! there is greatness called Mercedes Benz Austin More

Every time I go into this dealership, I feel like I am the most important customer! Everyone is very attentive and always makes sure that I am satisfied with the service. the most important customer! Everyone is very attentive and always makes sure that I am satisfied with the service. More

The best car buying experience I've had in my life! I will only do business with this dealership for now on! The bar is set. I will only do business with this dealership for now on! The bar is set. More

Excellent! They were very professional. explanation of the problem was clear and direct. We were very pleased with the care and detail they went into. the problem was clear and direct. We were very pleased with the care and detail they went into. More

My experience with MB was great, as always. Ron is attentive, listens and asks questions to ensure satisfaction. Happy to have him as service advisor. attentive, listens and asks questions to ensure satisfaction. Happy to have him as service advisor. More

Amazing customer service. Stacey was awesome. Courteous friendly accessible. Showed me where to go for follow up service etc. highly recommend this dealer ship. Awesome. friendly accessible. Showed me where to go for follow up service etc. highly recommend this dealer ship. Awesome. More