Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Austin
Austin, TX
1,344 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more.
At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale.
Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight.
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,344 reviews
April 09, 2014
Super great service Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and pic Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and picking up is real smooth. Richard Walker was awesome he fixed the problem and helped us by matching the price of service. Richard you rock man. Ash More
by luash
April 08, 2014
Great service! Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extr Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extremely reliable, prompt, courteous and friendly. Every member of the team is very knowledgeable and helpful. They keep my car running at peak condition. The Customer Lounge is a relaxing place to enjoy an espresso when waiting for those quick fix jobs such as topping up the oil or window-washer tanks. I know that when it is time for a new car I will return to purchase another M-B. More
by Xavier188
Employees Worked With
Oscar Becerra, Luisa Flores, Dale "Gordy" Poole, Wade Wells
April 07, 2014
Ladage service of S550 Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service s Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service suggestions at one time. I will tell everyone I know with a Mercedes to go to the dealer over the various chop shops/ knock offs like Ben's Workshop that work on Mercedes. More
by AlexLadage
Employees Worked With
Ron Odom
April 02, 2014
Excellent Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future More
by Christahoffarth
Employees Worked With
John butler
April 01, 2014
Mr. Santos Arriaza I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deser I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deserves and award! More
by Santosarriaza
Employees Worked With
Ray Terranella
March 31, 2014
I had a nail in my tire and they came to my hotel and put the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is v the spare on. The next day I dropped my damaged tire at the dealership and it was repaired within two hours, with only a $29 charge. The staff is very friendly and accommodating. I would highly recommend this dealership. More
by kbpalmer
Employees Worked With
Ron Odom
March 31, 2014
just met Chase, but he clearly understands customer service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... More
by sanfordfe
March 31, 2014
Very friendly, informed and respectful staff. As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my servic As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my service records. The team provided me a late model loaner vehicle that was immaculate and allowed me to take care of business for the time my Merc was in the shop. Despite the current construction, which was very well contained and unobstructive, I felt like the flow thru from delivery to pick-up was seamless and streamlined. This dealership is exemplary and should be commended for the excellent service they provide. I will most certainly be back for current service and purchase of my next Mercedes. More
by sxvasquez
Employees Worked With
Oscar Becerra
March 28, 2014
Service Advisor Wade Wells always takes great care of our cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience. cars. He's knowledgeable, responsive, and a pleasure to deal with. Many thanks for a consistently satisfying service experience. More
by benzcustomerwlh
Employees Worked With
Wade Wells, Wade Wells
March 26, 2014
Did work as specified, but didn't fix problem with back "gate" not automatically opening yo the touch?. This has been a problem for a few months back "gate" not automatically opening yo the touch?. This has been a problem for a few months More
by Ccfisher
Employees Worked With
Minh Fogel
