Mercedes-Benz of Austin

I have been working with Ron Odom for 11 years. Hi is so kind, nice and very professional and so patient! And if you came to MB very stressfull he always will calm you down and help to solve the problem wit kind, nice and very professional and so patient! And if you came to MB very stressfull he always will calm you down and help to solve the problem with your car most of the time right on a spot. I'm very happy to have Ron as my adviser at MB! More

I have been going to this dealership for seven years. We have had our ups and down. Overall, this tag team is awesome allowing me to obtain the vehicle my wife as myself would enjoy. My wife really enjoys have had our ups and down. Overall, this tag team is awesome allowing me to obtain the vehicle my wife as myself would enjoy. My wife really enjoys SUV style type vehicle where W.C. Wright took his time going over both his inventory as well as utilizing his intranet search engine to see if he could fine her a vehicle that would meet her expectations. His relentless strive allow us to obtain a vehicle we both would be comfortable and meeting her expectations. Dan Boone is an awesome advisor assisting me how to proceed forward. He was able t search a fantastic finance rate as well as guiding thru the paperwork and offerings. The day before leaving the dealership, we did stopped by Lexus to view their LX570. I currently own to other Lexus RX330 and IS250, so familiar with Lexus. The LX570 is a good truck, but it still reminded me of my Landcrusier that I had until three years ago. Both company's are great and have true conviction and integrity. The turning point came down to who took the extra steps to ensure happiness for our family. In the end, the team at Mercedes Benz - Austin just takes up several notches up. People like Glen who takes passion going over your vehicle awareness and its details. All I have to say, W.C. Wright is not an outsider, but someone you respect and cherish his openness and passion. Dan Boone how his humor and openness makes you do the right decision in terms of financial direction and outlining pros and con of added packages to ease required maintenance on the vehicle. In summary, this is why we selected this dealership in Austin not because of the dealership, (I do have one closer to my home) but because of the team it has and for this, it will always strive to be the best. Thank you W.C. Right and Dan Boone. John Strubbe More

The service was timely, effective, and convenient, and the staff were helpful and friendly. I am still getting an occasional dash-board warning that I have a right parking lamp problem even though the se the staff were helpful and friendly. I am still getting an occasional dash-board warning that I have a right parking lamp problem even though the service apparently dealt with this issue and the light seems to be working. Not clear to me why the vehicle computer is still highlighting this if the issue was in fact resolved. More

Wade was excellent in response to all my concerns. He showed me the parts which were replaced, and took his time to explain all the work done. showed me the parts which were replaced, and took his time to explain all the work done. More

Everyone was very attentive, polite and very focused on satisfying every customer. Everyone was very attentive, polite and very focused on satisfying every customer. Thanks. satisfying every customer. Everyone was very attentive, polite and very focused on satisfying every customer. Thanks. More

i walked in without an appointment. it didn't take too long to fix my problems. the assessment was convincing. the waiting area provides coffee, snacks, and TV. too long to fix my problems. the assessment was convincing. the waiting area provides coffee, snacks, and TV. More

I had not purchased a car in over 25 years as I always had a company provided vehicle. I did not know what to expect when I walked into Mercedes Benz of Austin. I was very pleasantly surprised...we were had a company provided vehicle. I did not know what to expect when I walked into Mercedes Benz of Austin. I was very pleasantly surprised...we were greeted in a friendly manner but not pressured in any way. After allowing us to browse around and relax a little, Blake Betts quietly asked if he could help us with anything. He was always extremely helpful, very knowledgeable, and patient with us as we kept changing our mind about options, etc. He truly wanted to find for us the exact car we wanted and kept us updated throughout each step of the process. He thoroughly explained the pricing structure to the point we felt confidant we paid the true market value of the car. Upon delivery Blake took plenty of time to show us the features, options, and how to operate the vehicle. He gave us his personal cell phone number for any and all questions or problems we might have. In summary, Mercedes Benz of Austin and Blake worked hard to earn our business and they succeeded. I was also looking at BMW's and Audi's and the customer service at Mercedes Benz of Austin was far superior to either one. If you are in the central Texas area and in the market for a Mercedes it would be a mistake to not visit Mercedes Benz of Austin. More

I was having electrical system problems. I got an appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with appointment for the afternoon and managed to get my car in. Loaner was ready. Ron took great care of me. And my car was finished in a short time with problem resolved. Perfect service More

I was able to get an immediate appointment, get a loaner car, and my car was ready the next day. This was the quickest service that I have had since buying my car and my trunk mechanism is working fine. car, and my car was ready the next day. This was the quickest service that I have had since buying my car and my trunk mechanism is working fine. More

My experience with Mercedes Benz in Austin was outstanding. I had my E-350 special made to meet all my needs. The turn around time didn't take very long. I received my delivery during the time outstanding. I had my E-350 special made to meet all my needs. The turn around time didn't take very long. I received my delivery during the time frame that was promised to me. The sells associate (Jim Lang) was very knowledgable about the vehicles and his job. I will recommend this dealership to all my family and friends. Grade A dealership. More