Mercedes-Benz of Austin

Bast costumer service Automotive service Advisor job purpose is by listening to customer's description of symptoms; clarifying description of problems; conducting inspectio Automotive service Advisor job purpose is by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Minh Fogle did all that and more, she Maintains customer report by explaining in detail and expected return of vehicle, obtaining customer's approval of estimate, and kept us informed by telephone; answering questions and concerns. Anyone with the patience, personality and work ethic like Minh will be the ideal image of Mercedes Benz, Any work I will ever need done in the future, I definitely will go back because of Minh Fogle. thank you Minh... Kay Solh More

C service for Mercedes S 600 Everything went smoothly. Since the C service takes over 3 hours I was able to get a loaner for the day at no cost. This is a very good service to pr Everything went smoothly. Since the C service takes over 3 hours I was able to get a loaner for the day at no cost. This is a very good service to provide for people who can not be without their vehicle for extended periods. I believe this is the only dealership that offers this service. Bobby Davis provided immediate attention and is always friendly and customer oriented. More

Super great service Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and pic Ever since I bought the ML350 I have been taking it to the dealer for any service, they are all courteous, prompt and the ease of dropping off and picking up is real smooth. Richard Walker was awesome he fixed the problem and helped us by matching the price of service. Richard you rock man. Ash More

Service Took my car in for a Service A. Staff was very friendly and quick to get me into a loaner vehicle so I could go on about my day. Took my car in for a Service A. Staff was very friendly and quick to get me into a loaner vehicle so I could go on about my day. More

Great service! Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extr Mercedes-Benz of Austin has been my exclusive service dealer since I purchased my 2004 C-240 Estate. It is great to have a service dealer that is extremely reliable, prompt, courteous and friendly. Every member of the team is very knowledgeable and helpful. They keep my car running at peak condition. The Customer Lounge is a relaxing place to enjoy an espresso when waiting for those quick fix jobs such as topping up the oil or window-washer tanks. I know that when it is time for a new car I will return to purchase another M-B. More

Ladage service of S550 Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service s Ron did a very good job getting my vehicle fixed, keeping me informed, and working with me on a slight discount if I did all the recommended service suggestions at one time. I will tell everyone I know with a Mercedes to go to the dealer over the various chop shops/ knock offs like Ben's Workshop that work on Mercedes. More

Excellent Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future Personable and not pushy. Went above and beyond to accommodate me while the car I wanted was being located. I will purchase here again in the future More

just met Chase, but he clearly understands customer service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... service. He's my guy.....he put a priority on servicing my auto and provided me with a loaner.....O U T S T A N D I N G service.... More

Mr. Santos Arriaza I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deser I don't have words to describe the great service i received from Ray Terranella, he was helpful, courteous, friendly, overall awesome person. He deserves and award! More

Very friendly, informed and respectful staff. As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my servic As a recent transplant from Salt Lake City, my service needs were addressed immediately and professionally after confirming and transferring my service records. The team provided me a late model loaner vehicle that was immaculate and allowed me to take care of business for the time my Merc was in the shop. Despite the current construction, which was very well contained and unobstructive, I felt like the flow thru from delivery to pick-up was seamless and streamlined. This dealership is exemplary and should be commended for the excellent service they provide. I will most certainly be back for current service and purchase of my next Mercedes. More