Mercedes-Benz of Austin

Service department is great, but sales/customer satisfaction I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing I want to start by saying that the service department is second to none. Minh fogel has been my service advisor for almost 5 years and she is amazing. Unfortunately for her, she has to see me a lot. On the other hand, I have tried to reach salespeople (my husband even talked to one and explained the situation- the salesman told him he would call him back and he never did) and dan boone (because he is the finance guy who handled my lease) at the dealership multiple times to discuss trading in my lease early because of repeated safety issues with my car (suspension has gone out 4 times in less than a year, brake lights constantly going out. The traction control went out while I was driving. Most recently, after I got my car back from getting the suspension control fixed (for the 4 the time) and the traction control fixed, the check engine light came on 2 days later. I never even received a phone call or email back when I emailed and called about trading in my lease early. For this reason, I will NEVER buy a Mercedes again. It is fine if the answer is no, but I at least deserve a return call or email. More

Fantastic Customer Service. Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic Minh Fogel is my Customer Service Specialist; Intelligent and caring; Nice and courteous; Her knowledge of her job is beyond compare; Fantastic at her job and helping customers; Outstanding in her field; Great person all around; Excellent customer service skills; and a Lovely person to talk with. You will not be able to find a better specialist than Minh Fogel under the guidance of Chris Hirch and a better auto dealership than Mercedes Benz of Austin. More

Family Friendly Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car Buying a car from the Mercedes "Family" of Austin is such a unique experience. From the moment you walk into the showroom you can sense that this car buying experience will be different. "Everyone is so Dang friendly". There is no tension or pressure to purchase a vehicle. Everyone works together as a team to ensure your every need is satisfied. Ask for Stacey, you won't be disappointed. She is a very knowledgable, professional sales associate who will make your buying experience so enjoyable. Her friendly non-aggressive approach to car buying is so refreshing. This is my second car purchase from Stacey and definitely not my last. So, If you're looking for a car dealership that treats you like family and cares about you and your buying experience, look no further and take a trip to, The Mercedes "Family" of Austin. You won't be sorry. Tell Stacey, Rob, Andrew and Don that Texastonypro says, "Hey" More

Refreshing Experience! I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite I do not like the car buying process, new, used, luxury, or clunker. Car buying and pushy sales people are discouraging. Stacey was the exact opposite. She made the process relaxing and enjoyable, a true professional. More dealerships, organizations, need people like her. Thank you, Stacey. I love my new car! More

Repairs Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for servic Excellent service! I am no longer working in Austin. However, I am so pleased with Mercedes of Austin that I continue to take my car there for service even though it's 1 1/2 hours away. More

Perfect I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the e I absolutely loved working with everyone at Mercedes who helped me purchase my car this week. They were all so nice and honestly it was probably the easiest / quickest car transaction that I have ever made in my life. There was no hassle or stress that usually comes along with car buying from most dealers. You definitely have high quality people working in your establishment and we will definitely be back to purchase our next car with you. Thank you for being so nice and helpful!! Its extremely appreciated!!! John Butler is an amazing sales person an a pure delight to work with!! More

Excellent Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb ! Great customer service at Mercedes Benz of Austin.. I can always depend on Chase Adkins to take care of me. The quality of their repairs is superb ! More

Another Excellent Service Experience Ron Odom was helpful as always. Will continue to use Mercedes Benz Austin service center for both my vehicle and my spouse's vehicle for all service. Ron Odom was helpful as always. Will continue to use Mercedes Benz Austin service center for both my vehicle and my spouse's vehicle for all service. More

Excellent service Everyone was very friendly, efficient and professional. They made it easy to drop off and pick up. I was extremely pleased and feel confident that my Everyone was very friendly, efficient and professional. They made it easy to drop off and pick up. I was extremely pleased and feel confident that my vehicle is serviced properly. More

Awesome experience Great experience and are sales person Anni Weis went over and beyond to make my wife and I happy. Great job I would recommend everyone to go see Anni Great experience and are sales person Anni Weis went over and beyond to make my wife and I happy. Great job I would recommend everyone to go see Anni Weis she is a great asset there for Mercedes Benz of Austin. They are lucky to have her there. So don't wait and go see Anni Weis for your new Mercedes. Thank you Anni from the Horta Family!! Thank you so much Don in finance for all the great help and advice. Great team of people. More