Mercedes-Benz of Austin

Thanks Teddy and Mercedes-Benz of Austin! After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out After abruptly leaving another car dealership due to the salesman's rude and condescending tone, I headed over to Mercedes-Benz of Austin to check out their 2011 Hyundai Elantra. The staff made me feel like a princess. Coffee, cookies, and plush couches left me pampered and at ease. Teddy enthusiastically showed me the car, and I instantly fell in love with it's sleek interior, smooth ride, and electronic amenities. He gave me a great deal on the Hyundai and even returned my rental car to the Enterprise branch in South Austin for me. Upon handing me the keys, Teddy took a celebratory picture of me and my new ride. I grinned the entire drive home. More

Solid, professional service-what'sexpected from M Benz I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always suppo I recently bought a 2015 C300, an excellent car, my fifth MB since 1974. Anni Weis, my sales lady, provided professional & friendly help, always supportive, never pushing. Andy Burrow, new car sales manager, moved the process in a price-worthy way. Rhonda Zanka, general sales manager, was helpful in the process. Glenn Mayhugh provided the needed technical help in setting up the car (MB's operating manual is poor, to put a kind word to it.). Wade Wells, my service adviser, was thorough and kept me informed by phone on progress of the minor adjustments the car needed. Years ago, Stanley Marcus, of Neiman Marcus, said that if a sales person does not approach a potential customer within one minute from coming into an establishment, walk out as customer service is not a priority. MB of Austin meets Mr. Marcus' test. More

Annual service and maintenance. Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and Bobbie Pyka is a Star in your organization. Professional, friendly, through and pleasant to deal with. There was a challenge with the loaner car and she immediately came up with a solution. More

Thank you Mercedes Benz Of Austin and Stacey Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal Thank you so much Stacey for helping me find the perfect car for me. I love everything about it! Please thank your manager and Dan for having to deal with my negotiating team, I'm glad we were able to come to a sweet deal. Highly recommend purchasing a vehicle from them. Best customer service I've ever dealt with. More

Service on 2008 E320 Bluetec I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the I have religiously done all service as described by the owners manual at MB of Austin. My car has 92,000 miles on it and being a diesel I was of the belief I could get at least 200,000 miles on it. My wife noticed a small oil leak (drops of oil) on our garage floor so I scheduled an appointment to bring it in. I was told there was an issue with the oil cooler line and that the motor mounts needed to be replaced also (around 15 hours of labor in all). I explained to Scott that while I did not have extended warranty any longer, that this had to be an indication of some kind of failed parts. Scott worked with MB and with the shop foreman and we agreed to split the cost 3 ways. As such, my car is now fixed and I believe the repair cost to me was reasonable. Thanks to MB and MB of Austin for stepping up and doing what was right. More

Great Service! I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch I've been coming here for years to have our vehicles serviced. Whether regular maintenance or unexpected events, this service department is top notch in assessing issue(s), making repairs, and staying on time for completion. That's why we have been coming here for years! Definitely tops in customer service. More

Ideal maintenance service My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks R My Service Consultant was prompt and professional and attentive to my service needs. He was ready to assist me so I could get to work. Thanks Richard W. More

Second to none Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodati Every experience I've had at MBoA has been five star, from calling to make an appointment to final drive off. Everyone is always pleasant, accommodating and make me feel like they really care. My service advisor Chase is always so attentive and gets the job done! More

2004 S430 at Mercedes Benz of Austin My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I fou My wife works in the legal field and we were looking for a used vehicle one that was no more than 4 to 5 years old. While searching the internet I found a 2004 S430 Sedan for sale with 41,000 miles on it. No picture had been posted of it so I kept passing it up. There was however a 2008 S550 with low miles that peaked my interest. So we loaded up the Van and took the drive to Austin. Upon arriving at the dealership we were greeted at the front door as if we had just entered Grandmas house. Very warm and inviting. Bonnie Bradshaw is who I had originally spoke to about the vehicles via internet and phone. She was very responsive and professional, she in turn set us up with an appointment to talk to Jim Lang. Jim could of sold us ocean front property in Arizona, he was that good and very professional. Needless to say both vehicles were emaculate, but my wife fell in love with the 2004. The Service team had this vehicle so clean that I told Jim he had brought us to the wrong car. It looked brand new. I must say all the vehicles were emaculate. If the team at Austin puts this much work into a used car, I can't wait to purchase my next Mercedes. Thanks Jim and Bonnie. More

service & tail light It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you ha It was outstanding, excellent service, immediate attention, loved the loaner, plan to come back when my car tells me to... thanks guys! Hope you have a great holiday!!! More