Mercedes-Benz of Austin

Total Awesome Had a great experience especially when n purchasing 2 vehicles at one time took less then 2 hours great salesmen really Happy will be my car dealer Had a great experience especially when n purchasing 2 vehicles at one time took less then 2 hours great salesmen really Happy will be my car dealership forever More

Purchase of 2015 SL-550 Ordered a 2015 SL-550 in Jan. and picked up Sat March 28th. Great experience with knowable sales staff and management. Annie Weis my salesperson w Ordered a 2015 SL-550 in Jan. and picked up Sat March 28th. Great experience with knowable sales staff and management. Annie Weis my salesperson was exceptional both in her knowledge and helpfulness throughout the process. She even tracked the boat for me! The sales manger Rhonda Zanka was also extremely helpful as I am a difficult customer to satisfy as I look at all aspects of the experience. I visited every Mercedes dealer within 200 miles of Austin and came back to Anni and Rhonda at Mercedes Austin. If my wife can decide on a color and model I will also shop here for her car in the weeks ahead. Thank you All, More

Great Dealership I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very ni I just love this dealership! The sales & service depts are excellent and I always have a great experience when I go there! The employees all very nice and personable. It's nice to know there are still some businesses who place a high emphasis on "excellent customer service"! More

Great experience Staff did everything to please me and get the deal done. Ray and WC did a great job together Hat's off to you folks !!! Staff did everything to please me and get the deal done. Ray and WC did a great job together Hat's off to you folks !!! More

Always excellent We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S c We have been buying our cars from Michael since 2000. It's always a very pleasant, very easy transaction and Michael is great. This week I took my S class in and as usual left it in the capable hands of Ron and then went across to sales and bought another vehicle from Michael. Can't imagine buying anything other than Mercedes . More

"Superb" Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove fro Scott Cuny meet all my needs as a valued Mercedes customer and was very professional. I got an appointment at 11:45 am via mobile phone and drove from Georgetown getting a rental and appointment less than an 50 minutes. More

Very good experience Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reaso Very satisfy with the quick turn around. Liked the loaner. Felt like the labor was much pricer compare to the parts. So far it works great.. The reason I did not give 5 stars on the quality of work because on a previous repaired, the issue was not fixed. More

Customer Satisfaction The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rod The sales staff were thorough and pleasant to work with in reaching a mutually satisfying deal on a new Sclass for my wife. In particular, Patrick Rodriquez provided an outstanding delivery experience. This was our 2nd Sclass purchase in recent years and each experience has met the MB customer experience claims. More

Awesome! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! Jesse was great! He helped me get the exact car I wanted! Everyone was so nice! Would highly recommend this dealership to my family and friends! More

I tried for two weeks to buy a car The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the The model car I wanted to buy was not on their lot. Stacey helped me find a car that would fit my needs. Ronda appeared and said she would contact the MB dealer who owned the car and have it sent to MB Austin for me to purchase. (She had previously tried to talk me out of buying this color combination). Almost a week went by with me checking every day as to whether the car was available. It became obvious that there must not have been enough margin in the sale for this dealer to close the deal. I finally called the dealer who held the car, MB of Richmond, and in 10 minutes over the phone, bought the car, at a price $1500 less than MB of Austin wanted for a car they would not sell. Point taken, if you do not want to make the sale, let me know the truth. Everyone was friendly, knowledgeable, but when it came down to the transaction, they were just not interested. Too sad for everyone involved. More