Mercedes-Benz of Austin

Mercedes vs BWM The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer servi The day before of leasing our Mercedecs we went to BWM and although they have nice cars, yet the sales person and the level of care and customer service was not up to a luxurious standards. Pual, at Mercedes Austin, has done tremendous effort and didn't let us go out from the dealership without driving the new car with us being 100% satisfied with the product, service and rate. Not to mention the great tips were given to us for our protection from the finince guy. Last yet not least Glenn delivers the car with quick review on the features as we were in a hurry and offered to spend more time with us when we pick up the linces plate. Great experience! we are proud to have our first Mercedes and yes it seems to be a begining of long way to go. Thanks Mercedes and for everyone who has made our purchase such a delightful experience. More

Excellent service Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. Wade was awesome, he is very patient and called me though out the day with updates, the service was prompt and my vehicle was ready on time. More

PURCHASE EXPERIENCE We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner. Co We had a great buying experience at Mercedes Benz of Austin. They met our expections for trade and pricing, with a friendly, professional manner. Connie & Robert Johnson More

Service Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. Scott was kind and professional. I needed a regular service done to my ML 550 2014 and was asked if I wanted to wait or would like a curtesy vehicle. I had tons of errands to do so getting a rental was crucial. When I came back to the dealer 2 hours later, my car was ready and washed. Scott explained in detail on what was done on my car. Apparently I had a tear in my tire which was replaced with a new tire! I am SO happy that I bought the Extra warranty for tires and rims. Whew. So my cost today-Zero!! ?? More

Emergency buy delivers unexpected benefits Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 s Driving home from San Antonio in late March, we had the misfortune to be rear-ended on the I-10 access road right at the city limits. Our 2011 E-350 sedan let us walk away uninjured from an accident that resulted in the totaling of both cars (amazingly, we drove home with no problems afterward) involved. Finding ourselves thrust into buying a new car without prior planning, we sought a replacement for my wife's beloved vehicle. The sales staff at MBA helped us find exactly what she wanted and set up an excellent deal on very short notice (the process was concluded in 3 days). I highly commend the dealership for helping us enjoy a hurry-up car purchase, and to remember that it should be fun to buy a new car! More

Great All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but t All was great except it took forever for them to wash my car when I came to pick up the car. They said it was because they were vacuuming trunk, but that was a lie because it was certainly not vacuumed. More

Wonderful Service I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes a I was extremely pleased with the customer service I received at Mercedes Benz of Austin. Scott was wonderful and had a pleasant demeanor which makes all difference in the world to me, especially when I'm spending my hard earned money. They Made me feel welcome and I really like that. Mercedes Benz of Austin is the ONLY place I will take my CLS-550. More

Pleasant experience Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. Quick, easy and always professional. I have been using this dealership for 15 years and have never had a bad experience, whether in sales or service. I am glad they are in Austin! More

Always a very good experience I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across to I had an an appointment to bring my car in for service at 8 AM. I was a little concerned because I wound up with a meeting that started at 9 across town and I wasn't sure I would make it. Without even having to say anything Ron and the team had me in and out with a loaner in less than 15 minutes. Very impressive. It was the same on returning to pick up my car. Very efficient. You guys rock! More

Great job Jim Lang is phenomenal. Brett liming was fantastic. Some of the most courteous and knowledgeable guys I have met in the business I'm also in the busin Jim Lang is phenomenal. Brett liming was fantastic. Some of the most courteous and knowledgeable guys I have met in the business I'm also in the business myself and they were great. More